VulkanBet Casino - No response after withdrawal requests

Hello,
Please let me know your email address so that I can locate your account and see what the problem is.

Ion - Casino Manager

Dear VulkanBet Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Hello Ala,

It seems that there were some issues with how the KYC documents were submitted since part of the Picture ID was covered and we couldn't fully verify the document. The expiry date couldn't been confirmed and the ID number was missing some digits.
The documentation was properly submitted and approved on the 28th, day when we also approved the payout.

Your account is now fully verified and you have been paid on the 28th of November, a total of 1,476.83 USD.

I hope we can conclude this situation as solved.

Have a beautiful day Ala

Ion - Casino Manager

Dear @Alabro,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

I just received an e-mail (and no money) that VulkanBet is processing 336 usd. I don't understand why they decide to send me only a small part of my money.
Vulkanbet bet continues the hustle.

Hello,
You had 5 different requests of different amount totalling the before mentioned amount. All of them have been approved and sent.
Please let me know when you received the full payment.
Have a great day
Ion - Casino Manager

I have received 336 usd only.
I have requested all amount but VulkanBet cut it in more parts automatically, like you see in screenshot all withdrawal request was at same hour.

https:­//i­mgu­r.c­om/­a/v­fORIgn

Hi Albaro,
Please let me know when you receive your payment in full.

Have a wonderful day
Ion - Casino Manager

Still nothing doesn't move,
I didn't even recieve an e-mail that my other part of payments is started processing (on the first payment I did receive an email, now no)

Hi Alabro,

Full payment was sent on Friday the 28th November. That means only one working day has past since it was processed. Being a card transaction, please allow 3 working days for the full transaction to be processed. The payments team have confirmed that everything was sent on Friday, so lets kindly wait for the bank processing time to run its course.

As of last week, this brand has now been purchased by Max Entertainment, who own Slotty Vegas and BETAT Casino. This is the first time your documents have been received by this team and they were then verified and withdrawal paid out within 24 hours.

Ill triple check with the payments team that all is well today, however if you do not receive your full WD amount within 48 hours, please do not hesitate to get in touch with me personally.

Thank you,
Karl
Head of Casino