£500 won and they asked for verification of card. This has now been sent 7 times. They acknowledge receipt but keep sending back the same e-mail asking for front and back of card. They will not say what the problem is, and never reply to my questions, they just send teh same generic e-mail back.
Beschwerde-Info
Hi @mutieym, Nice to meet you. Your complaint will be forwarded to the concerned Department. Can you share your username so that it will be helpful for us to resolve this issue as fast as possible :)
I will get back to you with positive response soon. :)

We sent the requested info to the casino.

Dear @Vegas Paradise Casino,
Any update regarding this case? Thank you.
Hi, We have got a feedback from the Merchant that the player has been paid on 8th January. Please get the confirmation from the player. Thank You

Dear @mutleym,
Did you receive your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.
This has been resolved, no apology, no mention of why they stalled for so long and refused to answer why, but I can confirm money has been paid, I will not be going on the site again however.

Based on player's last comment, we consider this case as resolved and it is now officially closed.
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