Unique Casino - Missing withdrawal, no support and no answers

Dear Customer

Your payment was processed by the bank on 18.10.21

I am sending you as an attachment here in private view the proof of payment with the transaction identifier

Please contact your bank with this document, you will find this payment.

Thank you

Best regards

The Unique Casino team.

That withdrawal we have allready agreed about that ive got. That withdrawal was made 29/9 but paid out 18/10.

As you say in mail:

Liam - VIP Manager
Thu, 11/25/21 1:42 pm

"Hello Patrick,

This one refers to the payout of 29/09, but it was only processed in October.

Kind Regards,

Liam
Account Manager"

After that i made a new withdrawal 14/10 of 600 (unique) and one 28/10 of 600 (ma chance) Only one of this 600 i have got. The other one is missing. I dont know which one.

Im happy i could finally get contact from you again. Been working like crazy for that. Terrible.

Dear customer

Thank you for your confirmation.
As we told you here, above " your payment was processed by the bank on 18.10.21"
Please can you explain your request, what is the issue exactly? You have recieved it one month ago now.
if you want to ask for a new withdrawal , or if you have any other question, please ask the casino support directly , thank you.

Best Regards
The Unique casino Team

Why ask in the casino support? Here i get answer. There i not.

ok. I´ve made three withdrawals of 600:

1) 28/9 which you sent me receipt on and i got that money to my bank 18/10. So that one you dont have to think about anymore.
2) 28/10 (ma chance)
3) 14/10 (unique)

About the two withdrawals i made 28/10 and 14/10. Ive only got one of them to my bank. It was 1/11 i got that.. So, that 600 is either the withdrawal from 28/10 or the withdrawal from 14/10. I dont know which one. But what i do know is that one of the 600 euro withdrawals is missing.

Sooo totally ive made three withdrawals of 600 but have only received two of them.

I think you know you had big problems with your payment-provider att this time. So its not so chocking it went like this. But you should at least be little more cooperative i think. Ive spend so much time with this now, totally crazy.

Dear customer

Thank your for sending more details. Now we understand your issue and we will solve it together.

After double checking, you did not received the payout approved on the 15.10 for 600€
Funds were credited to your player account , you need to make a new withdrawal request again .
Please do it today and it will be approved tomorrow
Sorry for the inconvenience, we are sorry about that.
Regarding the second brand you have to contact their customer support and they will solve your problem too.

Best Regards
The Unique Casino Team.

Well thank you. Good that you admit it anyway.

It doesnt work to withdraw now because it says maximum withdrawal is 0.

Dear customer

An agent is contacting you now to help you to make the withdrawal request.
Please inform Askgamblers when you will receive your payment.

Thank you
Best Regards
The Unique Casino Team.

Its going to be fixed now. Im going to get the money,. Ive talked with Unique on phone.

Im very happy this finally got resolved. Big thank you to askgamblers. And little thank you to Unique that at least could admit it was wrong from their side. Could be worse at another Casino.

Dear Customer

Please can you ask Askgamblers to close this case if al lis solved now?
Thank you
Best Regards
The Unique Casino team.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.