Tsars Casino - Withdraw pending 14 days

Dear @Matt981,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Total amount of the disputed payment is 600 eur

Dear MATT981,

We sincerely apologize for the inconvenience caused by the delay in processing your withdrawal.

The delay in processing your withdrawal was due to unforeseen issues with our previous payment provider. We want to assure you that we have taken significant steps to prevent such occurrences in the future, including changing our payment provider. However, there are still some pending cases related to the previous provider that we are actively working to resolve.

Our team is doing everything possible to expedite the process and ensure that your funds are transferred to you without further delay. In recognition of the inconvenience you have experienced, we have added compensation to your account.

We value your patience and understanding during this time, and it is our top priority to provide you with the best possible service.

Warm regards,
Peter

Not yet solved. Waiting patiently. Thanks to Tsars for free spins.

Dear MATT981,

To keep you in the loop, our team would like to inform you that at the moment we didn’t receive any updates from the payment provider, nevertheless, we are keep pushing and prioritising the case.

We sincerely appreciate your patience and understanding during this time. Your trust is extremely important to us.

Our support team is available 24/7, we encourage you to reach out to us anytime via email or live chat if you have any questions or need further assistance.

Meanwhile, have a great day ahead!

Warm regards,
Peter

Not solved.

Dear MATT981,

We would like to inform you that we are actively investigating the issue with our payment provider. Please rest assured that our team is working diligently to resolve this matter as quickly as possible. We understand the importance of this issue and are committed to keeping you informed throughout the process.

As soon as we have any updates or new information, we will promptly notify you. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

Thank you for your continued trust and cooperation.

Have a wonderful day ahead!

Best regards,
Peter

Dear MATT981,

Thank you for your patience while we investigated your withdrawal. Our finance department has informed us that the payment provider reported a failure in the withdrawal process. As a result, the funds have been returned to your gaming account.

We kindly ask that you attempt to make another withdrawal request at your convenience. If you encounter any further issues, please do not hesitate to reach out to us for assistance.

Thank you for your cooperation and understanding in this matter. We value you as a customer, and we are committed to providing you with the best service possible.

Best regards,
Peter

I confirm recipient of money. You can close this dispute. Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.