Hi. I play in Tsars casino last year and always I make a Withdraw is very faster but yesterday i have make a withdraw and the problems begin.
I have make a withdraw 18/09 2h37 a.m for my neteller 2000€ and after 35 hours I still haven't received any payment.
I contacted the casino's support several times, who always recommended several versions, giving me the expectation that everything would be resolved quickly and that my withdrawal request would be submitted for verification by the financial team. Time passed and nothing.
Today, the 19th, I still had €319 in my account and I made a withdrawal request using the same method (Nettler) and it was approved at the same time. The 2000€ are in trouble and the 319€ are not?
After this I read the casino's terms and conditions and the terms indicate that all requests are processed in order of entry into the queue within a maximum of 24 hours, which did not happen.
All of this done by the chat agent was to further delay my withdrawal. But remember that the initial one was on 18/09 at 2:37 am where more than 35 hours have already passed.
I play every day at this casino, I lose a lot of money. I won and I deserve to receive it within the deadline I always received. I'm super respectful and respect the rules. The casino should do the same.
When i go play in some casino I see ever in ask gamblers and ask gamblers tell this casino have fastest payments.
I appreciate help for solve this because support chat tsars casino don't give me any information for solve this situation .Tell me only wait wait wait and is not correct.