Swift Casino - No communication again

Hi AQS53277,

Thanks for playing at Swift Casino and we are sorry to hear about your current situation.

A member of our Customer Support team will be in touch to let you what is required in order to increase your deposit limits.

Best Regards,
Team Swift Casino

They still haven’t contacted me and are impossible to get through to. Even if you try to call them back from numbers they’ve called you on previously, you never get an answer or a call back. The only contact I’ve had with these people are to give me a worthless tournament entry and responsible gambling when they aren’t needed.

Imagine having money to withdraw from these guys! I would have to lodge at least one more complaint to AskGamblers!

This casino has a lot of games and lots of offers but the customer support is basically non existent.

Dear AQS53277,

The team tried reaching out via telephone but received no response. A follow-up email has also been sent asking for a convenient time for the call. Please note that in order to increase the deposit limit, you will have to send the supporting documents requested by the team. We request you kindly check the email and confirm your decision so that the team can proceed further.

Kind Regards
Swift Casino Team

They made one phone call which I couldn’t answer at the time. They are demanding much detail about my finances because I’ve spent £400 since I opened the account. I emailed them and told them I won’t be providing anything and to let the limit stay at £400 a month. I am still getting daily notifications telling me to deposit for 250 spins! I’ve told them via email to please stop sending me these but as usual, no reply.

You cannot get through to these people unless you log a complaint on AskGamblers. God help anyone who wants to withdraw from these people!

Also, you will never ever get through to a human with their live chat and their robot, Marcus, is the most inept chat bot I’ve ever come across.

Hi @AQS53277,

Thanks for the confirmation. Your decision has been communicated to the support team.

Please note that, if you do not wish to receive marketing communications such as SMS or email, you can always opt-out. The options are available on the website. Hope this resolves your query.

Best Regards
Swift Casino Team

Dear Swift Casino,

The AskGamblers Complaint Team kindly asks you to remove the player's email address/phone number from marketing mailers.

Thank you for your cooperation.

They have not removed me from their marketing and now want more ID and a selfie with my ID. However, they don’t specify where to send this and I honestly don’t trust them.

Dear @AQS53277,

This is to confirm that the team has unsubscribed you from receiving all communication from us. Regarding the supporting documents requested by the team, kindly share the documents with the team via email.

Best Regards
Swift Casino Team

I can only imagine the nightmares I’ll endure were I to play on this site and actually win anything and withdraw it. I’m watching what happens with the latest complaint about withdrawals before I decide what to do.

My suspicion is that this casino will get many complaints and that it will be due to their awful response times and useless live chat facility.