Spinch Casino - Previously Accepted Withdrawal stopped by technical issue

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Unseriöses Casino

Spinch Casino

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€ 2700

Slotsbuddy Dänemark
Veröffentlicht am 4. Juli 2023

Hi AskGamblers


My issue is that I have tried to withdraw my winnings from Spinch Casino since June 27th. On June 28th it got accepted the first time. Then shortly after, I get an email stating that it has been cancelled due to a technical reason. I then try again, same story on June 30th. I then ask customer support to assist, but they tell me to try another method like skrill or Mifinity. In the meantime I searched for my Mifinity details because I haven't used that in a long time. While doing so, I try to withdraw to another bank account of mine in another bank (because maybe the error was on my side - support don't inform me of anything even though I ask a lot and very specifically on what to do).

I then have to wait 48 hours again because that is how it is apparently. So on July 2nd get another message just stating that it's been cancelled and I should abide by the previous message (choosing another method). and that they do not make bank transfers to Danish Bank Accounts.

Now I have finally found my login details for Mifinity. So, I quickly make a withdrawal request to that and get a hold on support, to ask them to try to process it. I get asked to send in proof of my ownership of that Mifinity account. I do pass the KYC check on this one also - but... I have to wait 48 hours again.

So to sum up:

  • First withdrawal request was created 27th of June
  • Accepted on 28th June - Canceled because of Tech Issue
  • On July 2nd I get informed that it is not possible for Spinch to make withdrawals to Danish Bank Accounts. I need to use my Mifinity wallet, which gets verified same day
  • On July 2nd I created my withdrawal request as per their instructions - I have to wait 48 hours

Today 04th of July I write support approx. 48,5 hours after my withdrawal request it has not yet been processed. "It will be processed shortly" - And 10 min later, it is just canceled with no explanation.

I am now clearly frustrated and contacted support again. Guess what, he wants me to use Bank Account as my withdrawal.


Sum up

  • On July 4th (Today), my withdrawal request gets cancelled without any explanation - Support then tell me to withdraw to my Bank Account instead (Which they two days earlier told me was impossible)
  • The amount is €2700

I really hope that you can help me.

*I am not sure where to upload prof? I have screenshots, emails and chat transcripts.

Slotsbuddy Dänemark
Veröffentlicht am 5. Juli 2023

Prof attached.

Comments to prof

- I have selected necessary emails. I have more if that should be required. No specific order of the emails. It has already been a lot of work getting to just here.

- The Chat Scripts is Copy and Paste into Word - Then I highlighted all my own writings in Black with White text as it would otherwise
require a lot of attention to distinguish between operator and mine texts. Further the chats come in 3 different threads. This is because if you open a chat thread on different devices it opens different rooms. The same is true if you open chat rooms in the profile page or another page. So heads up - the chat threads is not linearly. Still combined they are.

-I hidden my own e-mail in case files need to go public

Please let me know if any more information is needed from my side.

Thank you.

Best,
Peter

AskGamblers
Veröffentlicht am 8. Juli 2023

Dear Spinch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 8. Juli 2023

Dear AskGamblers and SLOTSBUDDY,

We acknowledge your disappointment, and we apologize for the delay.

We genuinely value every player, and we are currently making every effort to expedite the procedure.

We appreciate your understanding and patience!

Kind Regards,
Spinch Casino Team

Slotsbuddy Dänemark
Veröffentlicht am 8. Juli 2023

Hi Spinch,

I am happy to hear from you. Thank you for that.

But, still, as of now my ongoing withdrawals have been pending for 80-90 hours. (For these specific requests) In total we are closer to two weeks.

I can understand that issues can arise etc. What I do not understand is that you do not seem to try to solve the issue with me - instead all I hear is that my patience is appreciated and that you do all your requests in the order they come in.

Anyways, as stated to your support several times, I am happy to try different withdrawal methods including crypto. (I only have that option left if Bank Transfer and or MiFinity does not work on your end)

Thanks,
Peter

Slotsbuddy Dänemark
Veröffentlicht am 10. Juli 2023

I have just received my funds.

Case resolved.

AskGamblers
Veröffentlicht am 10. Juli 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.