Money Payment

I made a withdrawal request of 3000$ on September 10th at 10 pm.

I received an email stating they received it and that it could take up to 24 hours for them to process it. 30 hours later, even though I am a fully verified player (as of August 7th) they requested that I send them an email with my photo, holding up today's date and driver's license, so I obliged and sent it.

I received another email saying I was fully verified and that no more documents were needed. Today is September 13th, 7 am, and my withdrawal is still sitting there, cancellable, and not processed.

I have received an email twice saying "Your withdrawal is currently being processed" which were blatant lies. I want my money.

Hi AskGamblers

My issue is that I have tried to withdraw my winnings from Spinch Casino since June 27th. On June 28th it got accepted the first time. Then shortly after, I get an email stating that it has been cancelled due to a technical reason. I then try again, same story on June 30th. I then ask customer support to assist, but they tell me to try another method like skrill or Mifinity. In the meantime I searched for my Mifinity details because I haven't used that in a long time. While doing so, I try to withdraw to another bank account of mine in another bank (because maybe the error was on my side - support don't inform me of anything even though I ask a lot and very specifically on what to do).

I then have to wait 48 hours again because that is how it is apparently. So on July 2nd get another message just stating that it's been cancelled and I should abide by the previous message (choosing another method). and that they do not make bank transfers to Danish Bank Accounts.

Now I have finally found my login details for Mifinity. So, I quickly make a withdrawal request to that and get a hold on support, to ask them to try to process it. I get asked to send in proof of my ownership of that Mifinity account. I do pass the KYC check on this one also - but... I have to wait 48 hours again.

So to sum up:

• First withdrawal request was created 27th of June
• Accepted on 28th June - Canceled because of Tech Issue
• On July 2nd I get informed that it is not possible for Spinch to make withdrawals to Danish Bank Accounts. I need to use my Mifinity wallet, which gets verified same day
• On July 2nd I created my withdrawal request as per their instructions - I have to wait 48 hours

Today 04th of July I write support approx. 48,5 hours after my withdrawal request it has not yet been processed. "It will be processed shortly" - And 10 min later, it is just canceled with no explanation.

I am now clearly frustrated and contacted support again. Guess what, he wants me to use Bank Account as my withdrawal.

Sum up

• On July 4th (Today), my withdrawal request gets cancelled without any explanation - Support then tell me to withdraw to my Bank Account instead (Which they two days earlier told me was impossible)
• The amount is €2700

I really hope that you can help me.

*I am not sure where to upload prof? I have screenshots, emails and chat transcripts.