I made a withdrawal on 19th December. Via PayPal for £2000. I made sure my account was verified at this point. I have the email to confirm it is in fact verified
Now December 23rd and still nothing. No communication at all from Spela. I understand there are regulations but you should be keeping your customers notified.
Right now, you are holding £2000 of my winnings, but with no reason for it.
Live chat just says we will escalate this to the relevant department. Their phone line is just an answering machine that says we can't take your call.
I enjoy playing here. And have spent a lot of money. But this is very poor service.