Slotnite Casino - Refusing withdrawal by making the account verification impossible

Dear @JamieCob123,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello JAMIECOB123

We are sorry to hear about your experience and thank you for your feedback.

We regret we have been unable to locate your gaming account, and were as such unable to escalate the matter to our Complaints Team. In order for your dispute to be appropriately addressed, we therefore ask you to contact our Complaints Team directly on compla­int­s@s­lot­nit­e.com and they will be able to further assist you in respect of your dispute.

For information pertaining to our Complaints and Disputes Procedure, please see clause 15 of our terms and conditions

Kind Regards

Dear Slotnite Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Slotnite Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello JAMIECOB123

Please note that remote casinos adopt a number of approaches and methods to verifying the identity of their customers. We take player verification very seriously and have met all regulatory requirements when processing your account.

In line with regulatory requirements and clause 5.5 of our terms https:­//w­ww.s­lo­tni­te.c­om­/terms, we have the right to carry out additional verification checks at any time. This is to satisfy our license obligations, routine security checks and to safeguard the integrity of your account.

We confirm that consequent to the receipt of the required documents, your withdrawal was successfully paid on 30th April 2022.

Our complaints team have contacted you directly in respect of your query and we encourage you to correspond with them directly should you have any further queries in this regard.

Kind Regards

Dear @JamieCob123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.