Redbet Casino - Withdrawal of £20,000 seriously delayed

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timmy1979 Vereinigtes Königreich
Veröffentlicht am 21. Juni 2018

Hi all,

Played Big Bad Wolf on 14th June, luckily won big over £19k played a few rounds and won a little more & lost a bit.
Stopped and decided to withdraw £20k.
My account is verified & have an email from Redbet to confirm this. also have screen shot with the winning round id/transaction id showing it was a cash wager.
My VIP account manager congratulated me & said it was with the payments team/senior manager was looking at it due to it been a big withdrawal/win.
The VIP account manager has done her best and emailed me daily "no news" & apologies for delay.
I went on Redbet chat today, to be informed "it's with the payments team" also went along to add Quick Spin have requested a game play check... i have never heard this before!! and funds won't be processed till they give the green light.

i have screen shots of chats, withdrawals pending, transaction ID's showing the win & emails saying i'm verified.

Thank you in advance
Timmy79

Veröffentlicht am 21. Juni 2018

Hi Timmy,

Sorry to hear about the delay in this matter and I hope that I can help you shun light on the matter.
For me to be able to investigate further I would like to ask you to send me a private message with you username.

Regards,
redbet Emil

timmy1979 Vereinigtes Königreich
Veröffentlicht am 21. Juni 2018

Emil,

Unfortunately i can't pm you.

AskGamblers Complaints Team have already sent them & will send again

Timmy

AskGamblers
Veröffentlicht am 21. Juni 2018

Dear Redbet Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Veröffentlicht am 25. Juni 2018

Hi Timmy and sorry for the late respons.

After looking into this query I received information from the payment department that the withdrawal have been approved and that you should be able to see this in your player profile.

Should you not see this or have any further issues please let me know!

Regards,
redbet Emil

timmy1979 Vereinigtes Königreich
Veröffentlicht am 26. Juni 2018

Withdrawal processed on Saturday. Money in account this morning. Long time since the 14th June but a wins a win

thanks all

AskGamblers
Veröffentlicht am 26. Juni 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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