Beschwerde #181 Playamo Casino

Hiding their Responsible Gaming account tools on purpose

Von itzsly

vor 7 Jahren

Dear AskGamblers & Playamo Casino,

I recently joined your casino. And I am very dissappointed to find out that you are hiding the most important tool for your players. Which is to set limits on the account. First when I joined I didn't put any limits on my account, because I didn't have the intention to play a lot of money. After a while I put quite a lot in my account already. I have tried searching for the tools on my account which I wasn't able to. Then I decided to contact live support after a while, which didn't work either. So after putting more and more money in my account. I decided to stop gambling using your website. And contacted live support for the last time. I was able to connect through them and I asked them how I could set up limits on my account. I was surprised that I was given a 'private' link that allowed me to set up my own limits, when this should be accesible for all the players. This happend to me before at a different casino, and they gave me my deposits back. Therefore, I am opening a case against you. This is not fair against your players.

Based on the above I will make a claim on 335 EUR (This is only a part of my total deposits)

Unseriöses Casino Playamo Casino

Grund Einzahlungsbeschränkungen

Betrag €335

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

itzsly

• 3 Bewertungen

vor 7 Jahren

I would kindly like to request AskGamblers to remove this complaint. It has been solved.

Thank you.

itzsly

• 3 Bewertungen

vor 7 Jahren

Dear AskGamblers,

While my case was being reviewed with a high potential of being accepted I decided to sent Playamo an email saying my point of view and my potential case against them. As you can see in the screenshot all I really ask them for is to come to an agreement with me. I had this issue before with BetChan, which is being operated by the same company as Playamo. I had no clue about this in the first place, other wise I would have never joined and gambled at your website. Anyways, the day after I received an email saying that my account got disabled without any explanation behind it. I don't think this is the best way to show your professionality towards your clients.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung wird nicht vorgenommen

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Einzahlung abgelehnt Geld ist weg support tut nichts

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

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Mit freundlichen Grüßen

< voller name geloscht >

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Casino Playamo not correct to customers

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

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I am beyond disappointed and upset with all this.

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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