Mansion Casino - Withholding $2,400 deposit hiding behind SOW verification for 6 weeks

Dear customer,

Thank you for raising this matter.

We are currently in a process of reviewing the situation with management.

We will get back to you in a timely manner.

Thank you for your patience.

Kind Regards,

Mansion Casino

its amazing what putting in a complaint will do.
they have quickly given back my deposit, closed my account and told me to never come back again, couldn't be happier.
case resolved.

Dear RONVANWAKEREN,

Thank you for confirming that the incident is resolved, we apologise for any inconvenience you might have experienced.

At Mansion we welcome customer feedback – whether made directly to us through our Customer Support team, or via important industry forums – as we strive to improve our services for our customers.

This particular withdrawal had been subject to additional checks in line with licensing conditions and requirements and, once these had been completed, the withdrawal was duly processed. Our withdrawal processes are well established in accordance with our Withdrawal Policy and applicable regulations, and a customer complaint has no bearing on this.

We would like to further note that the withdrawal had actually been successfully processed prior to the complaint being published on this forum.

Kind regards,

MansionCasino

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.