JeetCity Casino - Request from casino to be unable to play until payment has been processed

GELÖST

Beschwerde-Info

Unseriöses Casino

JeetCity Casino

Grund

Sonstiges

Betrag

€ 5000

Veröffentlicht am 30. Oktober 2023

Dear Askgambles.

After making a deposit to JeetCity I manage to get a super fast withdrawal of 600€.

Same day I deposited and managed in a couple of days to get a balance of 5000€.

I requested a withdrawal but I had to go through verification in which I complied to every request.

But because I was canceling all the time my withdrawal to play, I send an email to the casino to block me from playing until the account is verified and the payment of 5000€ was made.

So the casino asked me a last document and inside the email was confirmed that I may not play until the verification process was completed.

As shown to me the emails with the times sent, I was still able to log in, cancel and still play during the confirmation of the casino that I may not play.

So I cancel the withdrawal, still being able to play.

After my balance went to 3000€ I sent another email to the casino to block me from playing but still nothing.

After the request of withdrawal of the 3000€ my withdrawal was constantly rejected “provider payment issue” while the first withdrawal was super smooth.

I requested that JeetCasino refund me the 5000€ that I lost while I should be on exclusion until the the verification process was completed and my payment was processed.


Thank you in advance

Veröffentlicht am 30. Oktober 2023

Dear AskGamblers.
Now that my case was published JeetCity casino just set my Deposit, Wager and Loss limit to 1€ as shown the the email I got.

Veröffentlicht am 30. Oktober 2023

Dear AskGamblers.

JeetCity casino has contacted me and we went on a deal.
You can close this case as resolved.

Thank you all.

AskGamblers
Veröffentlicht am 30. Oktober 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.