Beschwerde #18 FortuneJack Casino

Account closure and money confiscated

Von fraspa95

vor 2 Jahren

Hi,
my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the account was closed and all my money were confiscated. I contacted the support and was told that according T&C casino can close the account without telling me the reason and confiscate all my money.

Unseriöses Casino FortuneJack Casino

Grund Kontolöschung

Betrag $152

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @fraspa95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FortuneJack Casino

• Representative

vor 2 Jahren

Hello, we're pleased to inform you that the refund has been successfully processed.

Dear AskGamblers team, please consider this complaint resolved and close it accordingly.

Thank you.

fraspa95

vor 2 Jahren

Hello,
the total amount was 152USDT. Thank you.

AskGamblers

• Support Team

vor 2 Jahren

Dear @fraspa95,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s before we may close the complaint.

Thanks in advance for your cooperation.

FortuneJack Casino Beschwerde-Statistik

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Durchschn. Betrag $29,525

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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https://gyazo.com/253bf953ccf751b547ba0c07adac831e

Here is an old photo from the withdraws pending: https://gyazo.com/310d3a5566b7866d212a351a20a90ca3

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