June 6th: I made a deposit of 30 euros using Euteller, but the money never showed up in my player account. I checked the FAQ (since I couldn't find any online chat open at the time) and it said if I had used Bank Transfer (in their case Bank Transfer meant Euteller) it could be up to few days until the money would show up. So I decided to wait.
Around June 8th: On 7th day I couldn't access to my player account due the casino changing its platform. On this day I contacted the casino live chat and they asked me to send the screenshot from my bank with the deposit I had made. I did this via the document uploads as requested and the support said they would be in contact with me via mail.
June 10th: The casino contacted me via email and asked again for the screenshot, so I sent the same picture I had already uploaded to the system.
June 13th, today: Still haven't heard anything new from the casino and it's now been a full week since I tried to transfer money to the casino, and I'm getting slightly frustrated. At least it would be nice to get my money back - I have zero interest in playing with WildSlots Casino as it's the first casino I've encountered with this kind of problems.
Beschwerde-Info
So now it's June 16th and I still haven't heard a peep from WildSlots. I even contacted Euteller two days ago, but haven't got a reply from them either.
Hi Cerberi,
We apologize for the delay. Your deposit got stuck with our old payments and platform provider. Thus, it was not transferred to the new technical platform correctly. We have been chasing this missing deposit without luck so far and instead now manually credited the missing funds to your account.
Again, thanks for your patience and we are happy that this is now resolved.
Kind regards,
Wildslots
I checked my player account and true enough, there was my deposit. The best situation would've been that I could have had it back (since I'm all out of interest here) but I could not make a withdrawal. So I played it, won nothing and now at least I don't have to guess where my money's at.
I'm not happy with this case, but it's as good as resolved.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.
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