Redbet Casino - Cashout delayed for 2 weeks

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Redbet Casino

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€ 154.46

konstantinno Russland
Veröffentlicht am 12. April 2017

March 27 made a deposit of 20 eur in this casino. Won and decided to cashout. cashout Did not happen. to the fact that my Mastercard of the Russian bank for some reason does not accept payment, the money returned to the casino.
Further, I decided to make a deposit with a Neteller for the purpose of cachout. This I did on March 29.
On March 30, the payment was declined and it was requested to verify the account. During the 24 hour Passed the verification (I think it's great)

Then again I make cachout on Neteller. It was canceled again. Without explaining the reason and say, that I can cacheout only to my bank account, through the Trustly system. But unfortunately I can not cashout through this system because it requires the IBAN bank code, and in Russia banks do not have it.
On April 1, I contact the support Redbet and explain to them my situation. Support said that, I would discard the details of my bank account in the finance department, and they will make the withdrawal manually. On SWIFT moneytranfer.
----
On April 4, the financial department of the casino responded to my email:

"Hello Konstantin,

Please note that we have opted to make a manual payout to send the remaining funds on your Redbet account (current balance: €154.46) to the bank account you have verified.

Do note that this process may take up to 5 work days to complete on our end.

We apologize for the inconvenience caused and thank you for your kind cooperation!
Best wishes,
Daniel "

Today is April 11, and I'm writing a complaint about delayed the cachout. And the money, as before, i have on the casino account.

Since my deposit and winnings, it's been two weeks already. It seems to me, that for a casino with a good reputation it is not acceptable

AskGamblers
Veröffentlicht am 16. April 2017

Dear Redbet Casino,

Please let us know if there's some update regarding this case.

Veröffentlicht am 20. April 2017

The customer is Russian, and used a MasterCard to fund his account.
We tried to approve his withdrawal back to his MasterCard in several occasions, however it failed every time.
The withdrawal failed because of his bank.
The customer later on tried several times to withdraw to his Neteller account, which we obviously could not allow due because of AML rules.
Therefore, we asked for a bank statement, so we could pay him out to the bank account connected to his MasterCard.
This process took a bit longer than expected, due to some misunderstandings.
However on the 13th of April, customer confirmed that he received his withdrawal.

AskGamblers
Veröffentlicht am 20. April 2017

Dear @konstantinno,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

konstantinno Russland
Veröffentlicht am 20. April 2017

the payment came to my bank acc.the issue has been resolved.

AskGamblers
Veröffentlicht am 20. April 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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