My name is Jenny and I'm writing from the support team here at ComeOn.
Let's try to clear up this situation together!
I will start with the facts just to avoid any misunderstandings:
On Sunday 5th of January, you played at ComeOn from 2014-01-05 16:45:39 CET until 2014-01-06 06:16:39 CET the following morning. During this time you
played on several different games from several different providers. Your Microgaming game rounds took place during the following times (all in CET):
2014-01-05-16:55:59 until 2014-01-05-17:13:03
2014-01-05-17:27:24 until 2014-01-05-17:59:17
2014-01-05-18:25:50 until 2014-01-05-18:42:59
2014-01-05-18:51:59 until 2014-01-05-19:00:10
2014-01-05-19:07:45 until 2014-01-05-19:09:12
2014-01-05-19:32:13 until 2014-01-05-19:34:54
You contacted us on 6th January at 00:47 AM asking why the slots Secret Santa and Thunderstruck 2 did not load, and a little later mentioning that you could not load any Microgaming games. This is serious indeed. And we would really appreciate your continued help to investigate this.
You were asking for a refund since your favourite games were not available at the time. There seems to be some sort of misunderstanding here between us since you played a big variety of games both before and after you contacted us. Hence it has not been possible for us to be sure which are in fact your favourite games, and if you only like these games why you continued to play on several other games at the time. So we have not been entirely sure about what the reason for the refund would be in this case.
The fact that some games were not available is very serious indeed and I would like to please ask for your continued cooperation in order to solve this. If you are still experiencing this issue, please send us screenshots together with information about which browser and operating system you are using. I can see that the support agents have asked for more information on a few occasions but have not received it yet. I promise that as soon as I receive the information from you, I will forward it to the relevant department immediately for investigation.
I am looking forward to hearing from you soon in order to get to bottom of the technical situation.