Casino Intense - Delayed withdrawal and always new rules



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Intense Spielothek


€ 12300

Limpz Finnland
Veröffentlicht am 5. März 2021

Hi, I've made an withdraw request 3 january. After the 14 working days I asked about my withdraw and there were nothing to update no info or nothing. Just wait, a week went by and I asked again then on of the customer servants told me that it would be paid that day of tomorrow. Nothing. I asked several times and no info at all. I waited 7 weeks, then servant told me that I have to play an amount which was 100€ and I played it straight away. Nothing happens.

I asked again, the answer was again that I have to play. This time 50€. Nothing.

Now I have played over 500€ of my WINNINGS which still isn't enough. I'm an inactivated player in their books because I didnt play after the withdraw, no one told me to play in seven weeks, hah. And I played 17.1 over 1000€.

This is my third withdraw from this and none of them have been easy or in the promised time. I won such a big amount that I have to do 8 withdrawals more. (max 1500€/week) but already three have taken over 5 months and I haven't got anything from this last one.

Veröffentlicht am 5. März 2021

Dear @Limpz,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Limpz Finnland
Veröffentlicht am 5. März 2021

1500€ now. I have 10800€ left

Veröffentlicht am 16. März 2021

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Limpz Finnland
Veröffentlicht am 16. März 2021

Today, 16.3-21 i starded an chat again to ask were we stand with my withdraw. the attendant replied that, it lack of activity from my side. ive playd almost everyday (missed three 3 days) this month. ive placed bets about 2500-3000€ but havent lost almost any of my balance. Today the lady behind the chat told me that its not that i play those sums, it is that i have to lose more of my balance for get my withdraw.

what can i do?

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