ref:_00D20mceA._5006M1tnVnP:ref (Reference at Casino)
Where do I start.....
On the 18th of October, I set up an account with Casino Cruise.
I was not allowed to deposit due to documentation. I kindly sent all my documents, UK driver's license, Bank statement.
Had the confirmation back saying everything was fine on the 19th of Oct.
I then deposited then around £450 pounds and won £800 pounds. The withdrawal was 72 hours to review, which was fine. This then went over the allocated time frame, then I pushed customer service, within minutes I was asked to send a selfie with my driver's license, which I kindly did.
My account then was blocked I could not log in, they then advised I had a self-exclusion ban... I actually had that removed and kindly sent the certification from GamStop.
I still have not received any withdrawal from them, I continue to get the same email.
"Thank you for contacting Casino Cruise Support with your request.
I can see that your withdrawals are in the final stages of processing and you will be notified directly as soon as this has been completed. I apologize for the delay, I know it can be frustrating but rest assured it is being looked into.
Unfortunately, at the moment I do not have any further updates however I have alerted the relevant department to complete this for you as soon as possible.
I apologize for any inconvenience caused and thank you for your ongoing patience.
Thank you once again for contacting us and if you need anything else, do not hesitate to contact us. We are always happy to assist you"
This was a further 6 days ago, I emailed yesterday on the 16th of November still nothing.
I have lost the will to live on this, no casino can justify months of waiting and saying I am a top priority.
Thanks
