Hello guys i hope you can help me with this issue:
So i deposited 40€ with the 100% playngo bonus on their site.. (they are offering this bonus several times per week!) after finishing wager i had a great amount of 850€ left on my casino account . ready to withdrawal! So i decided to cash it out onto my ecopayz account.
After 2 weeks of not getting any response, no emails, no nothing i came to live chat asking about my withdrawal and why its taking so long. They said they sent me email with the reasons for declined payment and they completely deleted my winnings of 850€!!!! As i said i DID NOT get any emails from them. After asking live chat about the email and if they could sent it again so i can see what i did wrong ( 100% i did nothing wrong , only played playngo) but just nothing came in after 1 month of waiting.
So this is my last instance here .. and i hope you can help me with this issue . cause the 850€ are a fortune to me ://
It seems they completely ignoring all facts and just dont want to pay :(
This is the cashout which got declined:
ApcoPay_Ecocard 850 EUR REJECTED
I DON'T have any other information as they deny to give me more information it seems :/ i asked several times for email with reasons. but they ignoring ..
Hope you can help me ..