Hello
I can not wait longer , i feel i have to post a complain on ask gamblers hoping you can help me.
I heard about Wild Slots from a friend which recomend me this casino, i like to try new casinos ,
So gladly i open an account and mademy first deposit and used their first bonus. After i lost , i discovered
they have second bonus which i claimed and made my second deposit. I manage to have a decent win
and was looking to start wager the bonus . This is when my problems with the casino began.
Suddenly i got logged out and was not able to log in again, My account was blocked.
After my second mail, i get an answer which chocked me. I was asked to send notarized documents
of my id and my bank account also my id with my face and bill. I sent all this documents to their adress in
Romania and also to their mail adress. I sent all the letters and email 2016-12-19. I have sent Serveal
Emails to Wildslots, i have not receved any answer what so ever, Their livesupport is never online, i dont even know if it exists,
I have no answers, i dont understand the situation here and i dont understand how a casino can treat their customers
so bad. I never had any problems before with any other casino and i am used to get good service from other casinos i have played. I ask myself how a casino with this aproach can even function. I am treated like a criminal and get no answers.
I have fullfilled everything they asked me for , went to a lawer paid money and took my time, i have notarized all the documents and sent them.
Ask Gamblers can you please help me to comunicate with the casino and solve this matter.
Srefano
Dear Customer,
Your account has triggered a security alert in our system and was frozen by our payments provider. As security (for both us and our customers) is a high priority of ours, we require you to verify your account by sending us certain required documents. Your account will be frozen during the time of this verification.
Please send us the following information in an email:
1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front).
2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days.
3. A close up photo where you hold your ID/passport next to your face.
4. Furthermore, we also require you to send us notarized copies of certain documents to our platform and payments provider's physical address:
Please mail a notarized copy of your ID/Passport and a notarized copy of a bank statement (your name, your address, account number and the date needs to be present, no older than 60 days) to:
Everymatrix,
Nouveau Center, 4th Floor, Lipscani 102 Street, Sector 3,
030039 Bucharest,
Romania
We will need full contact details of the notary used so that we can confirm the authenticity of the documents we have received. This means you will have to bring your bank statement and ID/Passport to the notary to have them notarized the authenticity of the documents and also verified that you are indeed the person stated in the documents.
Account security and fraud prevention is highly important to us and we hope you appreciate our efforts to keep our site and customers secure.
Failure to comply with the above requests will result in the deposit being returned to its origin and the account permanently closed.
We thank you for your cooperation in this matter.
Kind regards,
Martin
Wildslots Security
