Bitcasino.io - Withdrawal declined and account restricted

First off my withdrawal was denied it was a total of $450 and my account access got limited right after denying the withdrawal. They told me by email I’d have to complete KYC on the site to lift restrictions, and I did just. Right after I do KYC my account says verified on the site also says I am now able to deposit, withdrawal, and place bets. Then I try and place a bet still same error so I tell live chat “hey I already completed verification and it says my account is fully function-able” they pretty much tell me well check your email we can’t help you. I do just that and they tell me by email I have to do another verification through “VERIFF” and VERIFF is not even listed on the bitcasino website or anything so it left me confused, I told them just let me get my money at least because I confirmed all my information already and they tell me no you have to complete step 2 through VERIFF. So I just give into it and try VERIFF and they won’t accept my IDS saying they aren’t valid when they aren’t expired and it worked through the KYC on the website. So they aren’t looking to help me at all from the looks of it they just want to keep my money. First time and last time I ever sign up for any of these sketchy casinos I’m just extremely disappointed, so if you can please help me out here because I’m not sure what else I can possibly do.