Beschwerde #47 BetBoro Spielothek

BetBoro Casino - They have shut my account down & won't reply to my emails

Von lellaz

vor 6 Jahren

I opened an account with betboro in early April, I deposited $500 USD then went on to win over $2500USD (exact amount I cannot confirm as my account is locked) Once i attempted to withdraw my funds & after my account was verified with my documents Betboro said they were going to shut my account down without any reason for 30 days, they did this, it has been almost two months and my account is still shut, I have sent various emails with no reply and I have attempted to chat to Betboro through online chat, I am told that they will pass it on to their team but then I hear nothing, they have basically shut my account down with all my money and shut off the communication. It is kind of unbelievable and it is day light robbery.

Unseriöses Casino BetBoro Spielothek

Grund Verzögerte Auszahlung

Betrag $2500

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

AskGamblers Complaints Team has been in direct communication with the BetBoro Casino management over the past couple of days in an attempt to reach to a fair and justified decision, based on rock solid and unambiguous proofs. Unfortunately, AskGamblers Complaints Team s not been provided with enough valid evidence on behalf management of BetBoro Casino which could prove the accusations in general and breaching specific bonus/general term/s in particular. Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their issue directly in front of the relevant regulatory body. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

lellaz

vor 6 Jahren

How are we still ignoring the fact that Betboro is trying to steal legitimately earned money?

There is still no reasoning or explanation given what so ever as to why I am not being paid? Why Betboro is refusing to reply to emails? why they are shutting me off live chat each time I attempt to talk?

I have sent emails to their licensing agent & am in the process of going to more complaint forums, like I said before I won't be letting this go. It is more than the money, this is criminal. It's unfortunate that an outfit like betboro are able to weasel out of another encounter.

BetBoro Spielothek

• Representative

vor 6 Jahren

Dear AskGamblers Team,

We have send you such information in private via email.

If you require anything else, please let us know.

Kind Regards,
Betboro Team

AskGamblers

• Support Team

vor 6 Jahren

Dear BetBoro Casino,

AskGamblers Complaints Team is kindly asking you to provide evidence where we can clearly see that the player's issue is actually related to sportsbetting, and that player never used casino.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.

Thank you in advance.

BetBoro Spielothek Beschwerde-Statistik

Gelöst 18 / 24

Durchschn. Betrag $2,722

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 1 Tag

BetBoro Spielothek Beschwerden

Alle eingegangenen Beschwerden ansehen

BetBoro Casino - Closed account with 1900 euros

After being restricted from placing bets, betboro took over 1 month before they allowed me to make my first withdrawal, between requested documents and verifications. After all the waiting, they limited me to withdraw 100 euro per week (my balance was 2400 euro). I was able to make 5 withdrawals of 100 euros (coincidence or not is the value i deposited). Today to my surprise, they informed me that I tried to manipulate the system and that my IP has several registered accounts (which is not true, because I only have one account and one cell). This bookmakers is really scam. Don't open account or they do that with who wins some profit.

Ungelöst

€1,900

BetBoro Casino - Delaying my payment for almost a month

Hi. I am trying to withdrawal my funds since day 08 may. Betboro was delaying to verify my documents. So when I sent all they requested, they ask me for more 14 days to another verification in my account. So yesterday the 14 days ended, and they keep telling me to wait. The amount is 2401 euros. I deposited 500 euros via neteller day 31 march. Very sad with this neteller indication.

Ungelöst

€2,401

BetBoro Casino - No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!