BetBoro Casino - Problems withdrawing

Dear Sir/Madam,

First of all, you are a loyal customer with and and thank you very much for your trust.

We would like to inform you that the last days we are experiencing technical problems with the deposit and withdrawal methods.

We would advice and in order to avoid any delays with your withdrawals, to request withdrawals via bank transfer.

If you face any problems, please contact us at any time, either via email at [email protected] or live chat from our homepage.

Kind Regards,
Betboro Team

Dear Support,

I have tried to ask about withdrawals using all means possible:

1. live chat - it was blocked for me(and remains blocked to the moment) after I last was told "EcoPayz is apparently not available for my account".
2. Messages within account - I last sent it on Wednesday, no response came to the moment - 5 days.
3. E-mail (to both [email protected] and hel[email protected]) on Wednesday, no response to the moment - 5 days.

I cannot think how else I could try to ask. It seems the only place I can ask is here.

Could you tell me please if EcoPayz withdrawal method is available to my account? It strictly follows the T&C rule to withdraw to the source of deposit.

Thank you.

Hi,

Thanks for getting back to us.

We will check your comments in details.

As for the Ecopayz, we are facing a technical problem at the moment so in order to avoid delays to your withdrawals please request a withdrawal via bank transfer.

Kind Regards,
Betboro Team

Dear Support,

To this moment chat remains blocked for me by you and I have not received any response for my e-mails or messages.

I cannot order a withdrawal on the interface as I get an error message "you already have an active withdrawal" because previous withdrawal shows in state ALLOWED(not PAID) even though I have already received it in my bank account.

Could you please change statuses so that I am allowed to order a withdrawal?

Thanks.

Hi,

We are glad to hear that you have received your payment.

If you face any other difficulties, please do not hesitate to contact us again at any time.

Kind Regards,
Betboro Team

Dear Support,

I am unable to request a withdrawal using Bank Transfer option (suggested by you as Ecopayz does not work) because this option disappears from interface when I login.

I attach screenshots that show this option exists when I am not logged in and disappears when I login.

Could you please explain why it is not available and how I can withdraw.

I also sent the same message to both [email protected] and [email protected]

Thank you.

AskGamblers Complaints Team has just extended the response time frame with another 96 hours hoping that BetBoro Casino management will soon jump in with an update on this complaint.

Dear Sir,

As we have checked your account, it seems that the problem has been solved as you have requested a bank transfer.

Can you please confirm that everything is fine and you do not face any problem?

Thank,
Betboro Team

Dear @dumpty,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Dear Support and AskGamblers,

I have been able to register a withdrawal and it is NEW (pending) state, but at least the problem of inability to register withdrawal has been solved. Hopefully it will be now processed ok.

I confirm problem preventing me from registering has been solved and as issue requires a clear state I confirm it can be closed.

If I face new problems I will contact you again. I want to thank AksGamblers for their support and maintaining such a well functioning service.

Thanks.