Beschwerde #8 Betandyou Casino

Verification might take 180 days

Von Ajay Ramprit M.

vor 5 Jahren

I have Deposited 51000 in my account and played Roulette game. When I request for withdrawal they asked for my Identity proof, Deposit proof, Selfie holding my identity proof and with my mobile phone where I received mail from Security Department. I give all the proofs and Deposit Proof. After getting all my proofs they have no any excuses to forfeit my money. Then they chosen other way to Scam and block my account. They are now making excuse that Suspicious deposit has been made with my account. Even I have proved myself that I am the Astropay Account holder and Betandyou Account holder. I have sent each &, every documents and Deposit proofs which is enough to proof the ownership of the Account. But they are now Saying that I have to wait for 180 days. I cannot wait for 180 days. I have never seen such a worst betting site. Even after getting all the proofs they are in search of making another type of excuses to forfeit my Winning. If they have not ability to give my winning then Just Refund my Deposit amount back to the Deposit method which was used to Deposit. Totally Scam and fraud site is Betandyou. All betting site allow for withdrawal after getting all the proofs but This site saying for waiting for 180 days .This shows that they are trying ever possible excuses by which they can Block my account. I no need to play in Betandyou. Just give me Refund by taking some charges. I have wasted my more time in Giving All documents & proofs and they finally not give my withdrawal. They asked all proofs from PC then I gave them all the proofs in PC

Betting Account Number:- 280005861

Unseriöses Casino Betandyou Casino

Grund Verifizierungsprobleme

Betrag ₹46000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's confirmation that the payment has been received (minus fees) and casino's explanation, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

vji86010

• Indien

vor 5 Jahren

Dear AskGambler Team & Betandyou Team
After investigation with my friends about the Withdrawal/Deposit charge in Betandyou through Astropay Card,I have gotten the information with proof that there's no any charge applied.Betandyou has deducted 10% charge from my withdrawal amount only from me.You can see in the screenshot of my friends in which Clearly he has withdrawn 60000 and received the same amount in Astropay wallet.Again he Deposited 30500 without any charge and also got the same amount as withdrawal Amount in Betandyou.I have aksed with my many Friends they all told me that Betandyou is doing fraud with me by deducting 10% charge from my withdrawal amount.This is clear from the screenshot that the received amount should be same as withdrawal amount.But they have credited 5000 less in my Astropay Wallet.So I request to Betandyou that you have made many execuses but were unable to forfeit my money because I have all proofs.Now after you have tried all execuses then you have deducted 10% from my totall fund by Making a new t&c for me.I request you to kindly pay my Deducted amount respectfully.This screenshot is enough to proove that What you have done wrong with me.You have asked Deposit proofs, Identity proofs,and my Selfie.Even I have given all the proofs yet you have deducted 10% charge even after you know that I am a real player.But for this player,he has Deposited a large amount multiple time,also withdrawn multiple times,Even he received the same amount without any type of charge.And In my case I have given you all the proofs yet you have deducted 10% charge.Since this is my Real and hard earned money,I will never loss my 5000 in any case.There's no any fees applied for the payment system.You have deducted 10% charge manually from my withdrawal amount.
I hope you have known that now I have known well about your Scam.Kindly don't try to cheat again this is my last warning/request.Rule is Rule and should be applied for all.Why you have not asked any proof to this user who have deposited and withdrawn a huge amount multiple times?Why you have not deducted any charge from him?
Amd have you Deducted 10% charge from me only? Kindly don't do such type of Scam/fraud with Genuine users.Not only me but AskGambler team also know well about your Scam.Even after being such a popular betting site, kindly don't make worst your reputation just for 5000.Kindly give my deducted amount of 10% i.e. 5000+ also
I hope you will give my deducted amount also without making any type of execuses.This screenshot is enough to undestood the matter.I am attaching screenshot to show the transparency of the whole matter.
Thanks!!!

Betandyou Casino

• Representative

vor 5 Jahren

Dear User, VJI86010!
The withdrawal of your funds was successful.

According to the above-mentioned message, the company reserves the right not to compensate losses of the player on payment system fees when depositing and/or withdrawing funds to (from) BETANDYOU bookmaker's account.

vji86010

• Indien

vor 5 Jahren

Dear AskGambler Team
Since you know well about the matter that Betandyou was in full trial to forfeit my money.But I was a Real player so they had to give my Withdrawal.They have deducted 10% of my withdrawal amount without any reason.As Everyone know that there's no any charge applied If Deposited or withdrawal using Astropay Card.But They have deducted 10% charge.I want to tell Betandyou that There's no any charge applied if Deposited through Astropay or withdrawal in Astropay.So kindly don't be more & more cleverer.Give me my 10% deducted amount also.Because I have purchased Astropay card of 51000 but Received only 46000.I am lossing my 5000 without reason.Since this is my Real money I cannot bear loss of 5000 without any reason.Kindly give me my deducted amount also.
Thanks

Betandyou Casino Beschwerde-Statistik

Gelöst 11 / 13

Durchschn. Betrag $1,127

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

Betandyou Casino Beschwerden

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For the past 4 days, I have been attempting to resolve an issue with updating my phone number in order to cash out my account balance. The casino requires a verification code to complete this process, which is supposed to be sent via SMS. Despite numerous attempts, I have not received any SMS containing the verification code. I have diligently followed all troubleshooting steps provided by their support team and even submitted screenshots demonstrating the issue. However, the problem persists.

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At hour#58 I asked them for an update and told them I waited for more than enough time to verify my account then they asked me for "Photos or original PDF-file of utility bills for the last 3 months on the place of your registration" and sent it to them in half an hour. They got my pdf and said "Your request has been sent to the specialists, wait for the answer." This is document#2 At hour#58.

After I sent the second document I keep asking for an update on my verification and they answer the same quote as before.

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