On the 9.4.19 I deposited £250 in 21 Prive, I did 5x £50 numbers on the roulette and hit a number winning £1800. I withdrew.
On the 10.4.19 21Prive emailed asking me for Proof of ID, a selfie!!, proof of address and pictures of my card. I sent all of these to them. Then on the 11.4.19 they emailed me asking for proof of my funds and I had to show them where my money came from! I sent them a picture of my winnings from william hill which I used to deposit onto their casino. They have not replied since and every time I go on live chat they say they are still looking at the withdrawal and theres no time frame on when it will be processed. It is now the 29.4.19, 19 days after I won and it still hasnt been processed, the customer service has been terrible with no contact at all. Im concerned they cannot afford to pay me.
Beschwerde-Info
Your withdrawal was processed in full on April 29. The money will be in your account very shortly. Please close the complaint as soon as you confirm that you have received the funds.
Take care,
21 Prive Management
AskGamblers
Dear @matilda208,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
21 Prive Casino Beschwerden
- 9 von 9 gelöst
- 1 Tag Durchschn. Antwortzeit
- 6 Tagen Durchschn. Lebensdauer
- 1,324 USD Durchschn. Betrag
-
Gelöst
21 Prive Casino - No withdrawal methods are available
kr6,000
Gelöst
21 Prive Casino - No withdrawal methods are available
Dear AskGamblers,I sincerely hope that you will allow me to have my full description publicly published. It is a matter of principle.I win NOK 6,000. ...
Mehr erfahren -
Gelöst
21 Prive Casino - Withdrawal not processed and account locked for months now
€668
Gelöst
21 Prive Casino - Withdrawal not processed and account locked for months now
On 23/11/2022 I requested a withdrawal for 600€ to my Neteller account. Neteller was the only payment method I used to deposit to 21prive. The next ...
Mehr erfahren -
Gelöst
21 Prive Casino - Withdrawal confirmed but not arrived to my bank account after six weeks
€747
Gelöst
21 Prive Casino - Withdrawal confirmed but not arrived to my bank account after six weeks
My withdrawal (7500NOK/746,66EURO) from the casino was accepted 11.10.21, but after 6 weeks the money has still not arrived in my bank account. Talked ...
Mehr erfahren -
Gelöst
21 Prive Casino - horrible withdrawal experience
$250
Gelöst
21 Prive Casino - horrible withdrawal experience
to preface, my account is fully verified prior to requesting a withdrawal.Requested a withdrawal on July 9th for a small amount (equal to my deposit) ...
Mehr erfahren
Haben Sie Probleme mit 21 Prive Casino?
