21 Prive Casino - Withdrawal confirmed but not arrived to my bank account after six weeks

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21 Prive Casino

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€ 746.66

Alexandersaltro Norwegen
Veröffentlicht am 20. November 2021

My withdrawal (7500NOK/746,66EURO) from the casino was accepted 11.10.21, but after 6 weeks the money has still not arrived in my bank account. Talked with them on chat quite alot, and after my first complaint I received a mail 01.11.21, where they told me there had been a delay and the money was sent again 21.10.21. And it was gonna arrive the next thursday 28.10.21. But again, the money never arrived.


After contacting them again, they are saying there is an issue with their payment provider. But they can not give me a time or a date when this problem is solved or when the money is arriving on my account.


It's been 6 weeks now, never played on a casino taking this long for a withdrawal to arrive.

AskGamblers
Veröffentlicht am 25. November 2021

Dear all,

This complaint has been reopened as per 21 Prive Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 27. November 2021

Hello ALEXANDERSALTRO

We are sorry to hear about your experience and thank you for your feedback.

Kindly note that we have escalated your dispute to our Complaints Team, who will be in direct contact with you in relation to your dispute.

For information pertaining to our Complaints and Disputes Procedure, please see clause 21 of our terms and conditions https:­//w­ww.2­1p­riv­e.c­om/­ter­ms&scrollTo=complaintsanddisputes

Kind Regards

21Prive

Veröffentlicht am 29. November 2021

Good afternoon,

Funds have been sent to the player's CC yesterday. Awaiting player's receipt confirmation.

Kind Regards

21Prive

Alexandersaltro Norwegen
Veröffentlicht am 29. November 2021

My funds arrived my revolut account yesterday, so the problem have been fixed. Thanks for your help!

AskGamblers
Veröffentlicht am 29. November 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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