21 Prive Casino - No withdrawal methods are available

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21 Prive Casino

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kr 6000

Veröffentlicht am 24. Oktober 2023

Dear AskGamblers,

I sincerely hope that you will allow me to have my full description publicly published. It is a matter of principle.

I win NOK 6,000. I want manual review of withdrawals and contact live support, where I include my bank details. The reason for that was that it said on the withdrawal method: "Please note: Bank transfer is temporarily unavailable for withdrawal. Please choose another withdrawal method."

I don't get any other withdrawal options. There is no method selection. There are also no other withdrawal methods. It is completely locked. But deposits, that can be done. So unprofessional.

I am told to delete cookies etc. and try to log in on mobile. Same problem. Getting the same problem.

I am also asked to verify myself. I did so with pleasure and am fully verified (automatic third-party system where I uploaded documentation). They said the withdrawal method will be available after that. But still I have the same problem.

I get an email where they write:

We sincerely apologize for the problems you are experiencing. Earlier today, your withdrawal request was escalated to and is now being dealt with by the complaints team and, in accordance with condition 21 of the complaints and disputes process, feedback will be sent to you within the next 10 days.

More about our complaints process can be seen here: https:­//w­ww.2­1p­riv­e.c­om/­ter­ms& scroll­To=­com­pla­int­san­ddi­sputes

Our complaints email can be viewed here: compla­int­s@2­1pr­ive.com.


Now I have to wait 10 days! Completely acceptable. If bank withdrawal method is not available, I wonder why there are no other options!? I also made deposits with visa credit cards, so the same method should basically be available.

This does not measure up. This becomes very serious because it is really a matter of principle. Short and concise: If bank transfer is not available, I wonder why other withdrawal options do not appear. Such as withdrawals by credit card?

What I am trying to explain is that there are no alternatives at all. Please see the attached screenshot of the outlet. It is in English language. If you see, I have chosen *method* and it says NO CHOICE in Norwegian.

Does this casino have liquidity problems? Does this casino have unethical features where the player will have problems with withdrawals, so he/she will waste the funds? I expect prioritization and professional handling. I have both been a member of larger casinos without mentioning their names, and have never in my life been lost in this.

I've gone to Google search results to ask for help and tell my story. I find AskGamblers.com.

AskGamblers
Veröffentlicht am 26. Oktober 2023

Dear 21 Prive Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 26. Oktober 2023

Dear PINMAK,

Thank you for your review.

We've looked into the situation on our end and can see that you've been in contact with our Accounts Team, regarding the withdrawal methods available for you and that you were able to request a new withdrawal via LuxonPay.

This withdrawal was successfully processed and we invite you to email our Accounts team should you have any further queries relating to your withdrawal.

AskGamblers
Veröffentlicht am 26. Oktober 2023

Dear @pinmak,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

21 Prive Casino Beschwerden

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  • 1 Tag Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
  • 1,324 USD Durchschn. Betrag

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