Cassino Syndicate

Syndicate Casino - My bank statement was rejected without giving reasons

€50

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Syndicate Casino - My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

Syndicate Casino - Verification too long

€2100

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

Syndicate Casino - Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

Syndicate Casino - Delaying Payment and removing skrill

€100

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

Syndicate Casino - Not willing to help accordingly with missing deposit

€70

I deposited $100 via Neosurf 48 hours ago. I have sent screenshots of the voucher that I used and also the proof from Neosurf that the money went into Syndicates account. The funds have not been deposited to my account as yet.. I have told Syndicate how to contact Neosurf to get the proof of deposit but they are not interested and tell me that they are investigating the matter. It is not good enough to just keep customers waiting this long. If I can contact Neosurf and find out who the money was paid to then so can Syndicate! Bad customer relations.

Syndicate Casino - Troubles requesting a withdrawal

$100

I have attempted to withdraw from syndicate casino 4 times now to skrill. Each time my withdrawal is cancelled. I am fully verified.

When I seek help on chat or email they seem to think I am attempting to withdraw via bank transfer but I am not (see screengrabs attached).

I am at a stalemate now. I deposited with skrill and wish to withdraw with skrill and the email does not seem to accept I have never attempted to use a bank transfer? So they advice they are giving me is not relevant and I am currently stuck in this endless loop with the casino where they are giving me irrelevant information.

Please can askgamblers help mediate this so we can get this issue resolved.

Thank you.

Syndicate Casino - Delayed Withdrawal

€70

On the 4/12 I performed a withdrawal to Credit card of 1500.15. After a few days, I received saying it was approved. I waited for my funds nothing. After having to contact this casino I had to submit my bank statements to prove I had not received the payment which I submitted.
It is now the 15/12 and I am still getting the same stock standard responses that the relevant department is working on it......not getting anywhere
'

Syndicate Casino - Waiting too long for my withdrawal

$1500.15

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

$150

Estatísticas de Reclamações

Resolvido 25

Valor médio $ 810

Duração média da reclamação 7 dias

Resposta média 1 dia

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Principais avaliações de nossos jogadores

Thorsten.S.86

10/10

Syndicate Casino really impressed me with its bonuses. The free spins gave me the chance to try new games, and everything worked smoothly. Solid 10/10

Thank you for the great feedback! We’re thrilled to hear that the bonuses and free spins made a positive impression and that everything worked smoothly for you. Enjoy discovering new games, and if you ever need help with your account, bonuses, or withdrawals, our support team is always here for you.

Cassino Syndicate há 1 mês

ThisisDrLove

9/10

Shelby & Gerald were PROS & helped me through every step in my first deposit to get the bonuses, and were very patient with all my questions & concerns.

Thank you for the kind words! We’re delighted to hear that Shelby and Gerald provided such professional, patient support and guided you smoothly through your first deposit and bonuses. We’ll be sure to pass along your feedback to them—they’ll really appreciate it. If you have any more questions or need assistance in the future, our team is always here to help. Enjoy your time playing!

Cassino Syndicate há 1 mês

ag2906182

9/10

Plenty of games to choose from and some great deals in terms of bonuses. The VIP program feels rewarding. Sometimes I wish withdrawal times were shorter, but overall it’s trustworthy and fun to play on Syndicate Casino.

Thank you for sharing your experience! We’re glad you enjoy the wide selection of games, the bonus offers, and that the VIP program feels rewarding. We understand your point about withdrawal times and appreciate the feedback—it helps us improve. If you ever have questions about a payout or want an update on a withdrawal, our support team will be happy to assist you directly. We’re pleased to hear you find Syndicate Casino trustworthy and fun to play.

Cassino Syndicate há 1 mês

Billy1986

9/10

What really impressed me are the instant deposits and fast withdrawals, which make playing here very convenient. The game selection is diverse and the interface is user-friendly. The only small downside is that the verification step took a little longer than expected, but considering the safety it provides, I think it’s worth it. Overall, I’d give Syndicate Casino a 9/10.

Thank you for your detailed feedback! We’re glad you find the deposits, withdrawals, and game selection convenient. We appreciate your patience with the verification process, and we’re happy it helped make your account secure. We’re delighted you’re enjoying your experience!

Cassino Syndicate há 2 meses

kalinowsky888

9/10

This Casino is fun experience for me! As I have never had any casino account. But one day, I just decided to create a new one. I want to point out that a customer service helped me a lot and they are always available 24/7 to answer all your questions thoroughly. Nice atmosphere, a lot of variants of games, chance to win and just relax!

We’re thrilled to hear you had such a positive first experience! It’s great that our support team could assist you and that you’re enjoying the variety of games. Thanks for sharing your experience!

Cassino Syndicate há 2 meses

J.Vick.95

8/10

Really cool theme, feels different from other casinos. Loads of providers and good variety. The loyalty rewards actually feel rewarding. I’d call it 8/10 for sure

Thank you for sharing your impressions! 🙌 We’re happy to hear that the unique theme and wide selection of providers made the platform stand out for you. It’s also great that the loyalty rewards feel genuinely worthwhile — that’s exactly how it should be. An 8/10 is a wonderful rating, and we appreciate you taking the time to leave your feedback. Enjoy your time playing, and best of luck with your future spins!

Cassino Syndicate há 4 meses

S.Wag.85

10/10

Syndicate Casino is easy to use, looks modern, and has lots of games to choose from. The bonuses are nice, payouts are fast, and everything feels safe and reliable. A fun place to play and win!

Thank you for your positive feedback! 🙌 We’re delighted to hear that Syndicate Casino’s modern design, wide game selection, and smooth navigation made your experience enjoyable. It’s great that the bonuses and fast payouts worked well for you, and that the platform felt safe and reliable — that’s exactly what we aim for. Wishing you lots of fun and good luck in your future games!

Cassino Syndicate há 4 meses

dobr6987

10/10

I love that they’re crypto-friendly, and the welcome bonuses are generous and well-structured.
Support was quick and helpful when I had a question, which always earns points in my book.

Thank you so much for sharing your experience! 🙌 We’re thrilled to hear that you enjoy the crypto-friendly options and that the welcome bonuses feel fair and well-designed. It’s also great to know that our support team was quick and helpful — we always aim to make every player feel taken care of. Wishing you lots of luck and great wins ahead!

Cassino Syndicate há 4 meses

Gaillard95