Cassino Syndicate

Syndicate Casino - My bank statement was rejected without giving reasons

€50

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Syndicate Casino - My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

Syndicate Casino - Verification too long

€2100

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

Syndicate Casino - Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

Syndicate Casino - Delaying Payment and removing skrill

€100

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

Syndicate Casino - Not willing to help accordingly with missing deposit

€70

I deposited $100 via Neosurf 48 hours ago. I have sent screenshots of the voucher that I used and also the proof from Neosurf that the money went into Syndicates account. The funds have not been deposited to my account as yet.. I have told Syndicate how to contact Neosurf to get the proof of deposit but they are not interested and tell me that they are investigating the matter. It is not good enough to just keep customers waiting this long. If I can contact Neosurf and find out who the money was paid to then so can Syndicate! Bad customer relations.

Syndicate Casino - Troubles requesting a withdrawal

$100

I have attempted to withdraw from syndicate casino 4 times now to skrill. Each time my withdrawal is cancelled. I am fully verified.

When I seek help on chat or email they seem to think I am attempting to withdraw via bank transfer but I am not (see screengrabs attached).

I am at a stalemate now. I deposited with skrill and wish to withdraw with skrill and the email does not seem to accept I have never attempted to use a bank transfer? So they advice they are giving me is not relevant and I am currently stuck in this endless loop with the casino where they are giving me irrelevant information.

Please can askgamblers help mediate this so we can get this issue resolved.

Thank you.

Syndicate Casino - Delayed Withdrawal

€70

On the 4/12 I performed a withdrawal to Credit card of 1500.15. After a few days, I received saying it was approved. I waited for my funds nothing. After having to contact this casino I had to submit my bank statements to prove I had not received the payment which I submitted.
It is now the 15/12 and I am still getting the same stock standard responses that the relevant department is working on it......not getting anywhere
'

Syndicate Casino - Waiting too long for my withdrawal

$1500.15

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

$150

Estatísticas de Reclamações

Resolvido 25

Valor médio $ 810

Duração média da reclamação 7 dias

Resposta média 1 dia

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Avaliação do jogador

8.9/10 ● 278 revisões

Principais avaliações de nossos jogadores

dobr6987

há 2 meses

10/10

I love that they’re crypto-friendly, and the welcome bonuses are generous and well-structured.
Support was quick and helpful when I had a question, which always earns points in my book.

Thank you so much for sharing your experience! 🙌 We’re thrilled to hear that you enjoy the crypto-friendly options and that the welcome bonuses feel fair and well-designed. It’s also great to know that our support team was quick and helpful — we always aim to make every player feel taken care of. Wishing you lots of luck and great wins ahead!

Cassino Syndicate há 2 meses

Gaillard95

9/10

Nice platform with a very wide choice of games. I especially appreciate that apart from my usual favorites, I often stumble upon new interesting titles. Everything runs without problems, the site is well-organized, and it’s easy to deposit or withdraw money. Overall, I’m very satisfied with the time spent here.

Thank you for your wonderful feedback! 🌟 We’re really glad to hear that you enjoy the platform and the wide selection of games — discovering new favorites is always part of the fun! It’s great that everything runs smoothly for you and that deposits and withdrawals feel simple and convenient. We appreciate your kind words and are happy that your experience so far has been satisfying. Wishing you many more enjoyable moments and great wins ahead!

Cassino Syndicate há 2 meses

EricHol13

9/10

Syndicate offers a great online gaming experience with a wide variety of games and an easy-to-use website. Customer support is helpful and responsive, and the promotions provide good value. Withdrawals are generally smooth, though sometimes a bit slower than expected. The payment options are solid but could be expanded. Overall, it’s a reliable and enjoyable casino that I’m happy to play at regularly.

Thank you for sharing such a detailed and balanced review! 🌟 We’re very happy to hear that you enjoy the wide game selection, smooth website experience, and helpful customer support — it means a lot to us. It’s great to know that the promotions also bring you good value. We appreciate your honest notes regarding withdrawal speed and payment variety. Feedback like yours helps us improve, and we’re always working on making these areas even better for you.

Cassino Syndicate há 2 meses

John.C.C.84

10/10

Syndicate is definitely one of the most recommended platforms out there. With exciting promotions, frequent free bonus offers, and a user-friendly payment process, it delivers on every level. The support team is helpful, and the terms and conditions are transparent, making players feel well taken care of. It’s a great all-around combination of service, security, and fun.

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you consider Syndicate one of the most recommended platforms — that’s exactly the experience we aim to deliver. It’s great that you enjoy the promotions, frequent bonus offers, and smooth payment process. We also truly appreciate your recognition of our support team and transparent terms — player comfort and fairness are extremely important to us.

Cassino Syndicate há 2 meses

Markus982

9/10

I’ve been playing at this casino for a while now, and I have to say, it’s one of the best experiences I’ve had. The slots selection is massive, and the bonuses that pop up regularly keep me coming back for more. I love how easy it is to cash out—super smooth and no hassle at all. It’s refreshing to play at a site that’s both fun and reliable! Would definitely recommend it to anyone who enjoys variety and solid rewards.

Thank you for sharing such a positive experience with us! 🌟 We’re really glad to hear that you enjoy the large selection of slots and that the regular bonuses keep the fun going. It’s especially great to know that the cash-out process has been smooth and hassle-free for you — that’s exactly the kind of reliability we aim to provide. Your recommendation means a lot, and we’re happy to have you as part of our community. Wishing you many more fun sessions and great wins ahead!

Cassino Syndicate há 2 meses

lanatv4589

10/10

Syndicate Casino is just amazing! The game selection is huge and super fun, with something new to try every time. Everything runs smoothly, and hitting wins feels effortless. Cashing out is quick and hassle-free, which makes playing even more enjoyable. Honestly, it’s one of the best online casinos I’ve ever tried!

Hello lanatv4589, Thank you for your fantastic feedback! We’re thrilled that you enjoy the games, smooth gameplay, and quick cashouts. It’s wonderful to know Syndicate Casino has made such a positive impression — we truly appreciate your support!

Cassino Syndicate há 2 meses

nabes11

10/10

I joined Syndicate Casino and was impressed by the slick mafia-themed design and easy mobile/desktop access. I claimed an excellent welcome package across four deposits - totalling up to €1,300 plus 200 free spins - and they were credited reasonably fast. Payments, including crypto, were seamless. I also enjoy the VIP program that rewards regular play with comp points and special perks. Support was available around the clock and was genuinely helpful. Overall, Syndicate is an exciting and rewarding place to play for me.

Hello nabes11, Thank you for your detailed review! We’re delighted to hear you enjoy the theme, welcome package, and VIP rewards. It’s great that payments and support have met your expectations — we truly appreciate your feedback and trust in Syndicate Casino!

Cassino Syndicate há 2 meses

tinakub1983

9/10

Very good platform, lots of slots, and fair conditions. The bonus offers change regularly, so it never gets boring. A bit more variety in table games would be nice, but overall, I’m really happy.

Hello tinakub1983, Thank you for your great feedback! We’re glad you enjoy the platform, slots, and bonuses. Your suggestion about adding more table games is appreciated — we’ll keep that in mind as we continue improving the experience.

Cassino Syndicate há 2 meses

odin336

9/10

I really liked Syndicate Casino — the site is bright and convenient, the choice of games is huge: slots, live games, board games. I was pleasantly surprised by the bonuses, especially the welcome package, with which I managed to start off well. The withdrawal of funds went without delays — the money arrived on the card in a few hours. The support team responds quickly and politely. For me, this is one of the best casinos, I boldly give it 9 out of 10!

Hello odin336, Thank you for such a thoughtful and positive review! We’re delighted that you enjoyed the games, bonuses, and smooth withdrawals. It’s wonderful to know our support team made a good impression too — your 9 out of 10 truly means a lot to us!

Cassino Syndicate há 2 meses

R.Sal.83