Pledoo Casino

Bom dia

Registei-me na Pledoo Casinos por causa da boa reputação que diz aqui ter.

Fiz um depósito de 200€, sem querer qualquer bónus. Não gosto de jogar casino, prefiro apostas desportivas, nomeadamente apostar em ténis ao vivo, ainda que também faça de vez em quando apostas em futebol.

Verifiquei a minha conta e consegui chegar aos 2200€. Levantei e em 24h estava o dinheiro na minha conta.

Com o restante dinheiro da minha conta fui jogando horas e horas e consegui chegar a pouco mais de 5000€. Fiz um levantamento de 3000€ (o máximo que se pode pedir num dia) e 1500€ no outro, respeitando assim o limite semanal de 10000€.

Para meu espanto, recebi um email a dizer que tinha que aguardar entre 2-3 dias úteis para verificar a legitimidade dos meus ganhos. Embora, eu não veja isso presente em nenhuma alínea dos termos e condições, eu lá compreendi e aceitei.

Qual o meu espanto quando os meus 2 levantamentos pendentes são rejeitados e a minha conta é bloqueada. Dizem que é um procedimento normal, a verdade é que passaram bem mais de 3 dias úteis e a minha conta continua bloqueada sem me darem qualquer justificação.

Não me querem pagar o que é meu por direito, tendo sido ganho com muito esforço e com alguma sorte claro que faz parte do jogo. Não incumpri regra nenhuma, por isso, sinto-me enganado pela Pledoo Casinos.

Espero que a Askgamblers com as provas que vos faculto me possam ajudar a resolver a situação.

Obrigado pela atenção e aguardo a vossa ajuda para se fazer justiça!

Cumprimentos

Marco <surname removed>

I had been enjoying my time playing with Pledoo Casino, until I tried to withdraw (withdrawal was for €3,000, with €11,000+ in my balance) and they placed my account under a legitimacy check and I have not been advised why or when there would be a resolution. In the email, they stated this process is applied when certain conditions are met (e.g., a single win of €10,000+, a win exceeding 5,000x the stake, or a total balance of €50,000+) and none of those conditions apply to my account.

I was told that this process could take up to 7 business days - it has now been over 4 weeks and I am not getting anything other than generic, non-descript responses from customer service or the security team.

I would just like some escalation and responsiveness so we can resolve the issue and I can continue playing with Pledoo, as up until this point I was very much enjoying the user experience.

Thanks for your attention,

< first name removed >

Hello, Askgamblers Team!

I registered on the Pledoo website and started placing bets, I bet on the top teams from Europe and the USA.

At one point, my 4 bets won and I wanted to withdraw money.

Then I received a letter that I needed to fill out information about myself, I filled out everything.

After some time, having not received the money, I decided to log into my account to check what was going on, but they wrote to me that I was blocked.

December 4 I received an email with the following content: "Your account has been temporarily suspended by the security department for the purpose of conducting a credibility check on your bets due to suspicious activity. This is a routine procedure that is conducted on new clients who have received a large one-time payout and/or a sequence of regular large winnings in the same games."

I left everything as is, after 4 days I asked in a reply to the letter they sent me if I could withdraw my money. I didn't receive any response. Then I tried to log into my account again, but this time I saw information that my username or password was incorrect. As I understand it, my account was completely deleted, and not temporarily blocked.

I chatted with them, but did not receive any other information. All they told me was that the letter had already been sent (about legitimacy check).

I made several deposits and there were no questions about my losing bet, but they appeared immediately as soon as I won. I want to clarify the situation and get my winnings. Thank you!

I created an account at Pleedo.

I made the process of identifying myself with my ID and all was accepted and that I was "all done".

I played for a couple of hours and won 6900 euro.

When I tried to withdraw the money they asked for documents which I provided. They kept them "pending" for a week, when I asked what was taking so long and attached them again I found out that my "account was blocked" when I tried to log in.

The livechat stated that they had sent me an email to explain this, but I havent recieved anything.

Please help.

Dear Askgamblers Team, I have been waiting for my payout at Pledoo since 8.2.23.i have been playing there for a very Long time and have Never had Andy Problems before. Money was always paid out within 24 hours. I any case, I won 12000 and Pledoo is delaying the payout with constantly new excuses.

First, the Finance Department was overloaded, then they said That the delay was due to a security Check. Finally they wanted me to change my withdrawal method to crypto, as they would have to replenish their Jetonwallet. But I only want to pay out with Jeton. Unfortunately, I don't get an answer to my question about How Long this will take. No time. I am constantly being forced to change my withdrawal method, which, as I said, I do not want. It cant take so Long to replenish the Jeton Wallet. Askgamblers please help me so that my money is finally paid out!

Thank you!

I have played at this casino. Now I have faced problems.

First withdrawal came the next day. Now I have made two withdrawals, not received my money. They say they approved and sent my money 5 days which they were supposed to take.

I have waited 5 days no money. Never in my life have I encountered problems like this. If a casino page says sent and it says approved then the money should appear in my bank account.

I want help with getting my money about 3270 euros

I won € 1.400 and waiting for 6 days.

I was fully verified. After making the withdrawal I had to send my bank card and a bank statement to the Security Department because I paid with my credit card and chose bank transfer for the withdrawal. Ok, no problem.

After that, I asked 2 days later in the Chat and the operator said that everything is fine. But the withdrawal is still open.

I have made a withdrawal which has been pending for 10 business days.

I have contacted the casino numerous times. I was told it would be processed between 5 and 7 business days , then I have been told that it will be processed when they replenish their withdrawal account, and that they can not give me a time frame for that ?

They then continue to suggest I do a withdrawal using bitcoin, however I signed up to their casino because they advertise fast withdrawals within 5-7 days and withdrawal using bank wire.