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Coolzino Casino

Item: Coolzino Casino
Rating: 7.8
Author: Fabiana S.

Nossa classificação CasinoRank

7.8/10

CasinoRank

Classificação dos jogadores 4 Avaliações

7.8/10

4 Avaliações

Tempo de resposta às reclamações 10 Reclamações

0 horas média 10 Reclamações

O que gostamos

Criptomoedas como método de depósito e saque
Grande variedade de slots oferecidos

O que não gostamos

Diversas partes importantes do site não foram traduzidas
Poucos métodos de pagamento oferecidos

Aviso de afiliação

Nosso conteúdo contém links afiliados e podemos obter comissão sob registros e depósitos feitos no cassino por meio desses links. Nós apenas recomendamos cassinos licenciados e não aprovamos qualquer marca que não é verificada por nossos especialistas de cassino. Saiba a verdade. E, então, jogue.

Fabiana S.

Detalhes de Coolzino Casino

Aqui você encontra todos os detalhes sobre esse cassino.

Geral
Pagamentos
Jogos
Jogo Responsável
Atendimento ao Cliente

Website

https://0-coolzino.com/

Estabelecido em

2024

Licenças

Curacao

Empresa

Terdersoft B.V.

Programa de Afiliados

CoolAffs Affiliates

Idiomas

Português, Inglês, Espanhol, Francês, Polonês, Alemão

Tipo de Cassino

Jogo Instantâneo, Live Casino, Celular, Sports, Crypto Casino

Métodos de Depósito

Visa, MasterCard, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, Neteller, Skrill

Taxas de Depósito

Não

Métodos de Saque

Bank Wire Transfer, Visa, MasterCard, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, Neteller, Skrill

Taxas de Saque

Não

Limite de Saque

EUR/USD 2.500 por dia, EUR/USD 7.500 por semana, EUR/USD 15.000 por mês

Moedas

Dólar australiano, Real brasileiro, Bitcoin, Lev bulgaro, Dolar canadense, Kuna croata, Coroa tcheca, Euro, Dólar neozelandês, Coroa norueguesa, Zloty polones, Leu romeno, Rand sul-africano, Franco suico

Tempo Pendente

0 a 24 horas

Tempos de Saque

Carteiras Eletrônicas 0 a 24 horas
Transferências Bancárias 1 a 7 dias
Pagamentos com Cartão 1 a 5 dias
Saques aos Fins de Semana Não
Ganhos de Jackpot Progressivo None

Provedores de Jogos

1x2Games, 4ThePlayers, 7Mojos, Amatic Industries, Avatar UX, Aviatrix, BGAMING, Belatra, Big Time Gaming, Booming Games, Booongo Gaming, Bulletproof Games, Endorphina, Evolution Gaming, EvoPlay, Felix Gaming, Fugaso, GameBeat, Gamevy, Gaming Corps, Gamomat, Gamzix, Hacksaw Gaming, High5Games, Igrosoft, KA Gaming, Kiron Interactive, Leap, Mancala Gaming, Mascot Gaming, Merkur Gaming, NetEnt, NetGame, Nolimit City, Novomatic, Onlyplay, Peter & Sons, Platipus Gaming, Play'n GO, Playson, Playtech, Pocket Games Soft, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, ReelPlay, Reflex Gaming, SmartSoft Gaming, Spade Gaming, Spinomenal, Spribe, Swintt, Thunderkick, Tom Horn Gaming, True Lab, Turbo Games, Wazdan, Yggdrasil Gaming, Zillion Games

RTP

NAo auditado publicamente

RNG Testado

Não

Jackpots Progressivos

Não

Recurso de Histórico de Jogo

Não

Ferramenta de Limite de Depósito

Sim

Ferramenta de Limite de Aposta

Sim

Ferramenta de Limite de Perda

Sim

Ferramenta de Limite de Tempo/Sessão

Sim

Ferramenta de Autoexclusão

Sim

Ferramenta de Pausa/Tempo de Descanso

Não

Ferramenta de Reality Check

Não

Teste de Autoavaliação

Sim

Bloqueio de Saque

Não

Participação em Registro de Autoexclusão

Não

Chat ao Vivo

24/7

Suporte por E-mail

[email protected]

Seção de Perguntas Frequentes

Não

Ponto de Vista do Editor

O Coolzino Casino peca ao não oferecer um bônus de boas-vindas, mas pode oferecer um catálogo abarrotado de opções em slots, um suporte ao cliente eficiente e uma reputação positiva com seus jogadores cadastrados.

Funciona o Coolzino Casino

Entrar no mercado de cassinos online é simples e prático, o jogador logo percebe que possui centenas de opções em plataformas à sua disposição, já que uma das maiores características deste mercado é a abundância. Com tantas opções para escolher, é preciso ter cuidado e realizar um processo de escolha levando em conta alguns requisitos que vão colocar o melhor cassino para a sua jornada em sua mira.

Para facilitar este processo de escolha, aqui no AskGamblers nos empenhamos em avaliar cada um dos cassinos e buscamos entregar uma experiência real de usuário em cada um deles. Este é o caso desta análise, nos cadastramos e utilizamos tudo o que um dos cassinos novatos pode oferecer, o Coolzino Casino, e trouxemos aqui.

Começamos observando o visual e o design do site no Coolzino Casino, encontramos um visual bonito, com animações bem desenvolvidas e opções gerais posicionadas de forma simples e prática para que o jogador não perca tempo procurando.

Mas, ficamos surpresos ao encontrar opções limitadas em bônus e nenhum bônus de boas-vindas sendo oferecido aos novos jogadores. No máximo, encontramos um bônus oferecido para jogadores dispostos a investir alto do cassino, entregando 50% do valor de seu depósito, com limite de até R$2500, e para participar, é necessário fazer um depósito de no mínimo R$1000 e estar ciente do rollover de 35x o valor do bônus.

Dados e Opções de Pagamento do Coolzino Casino

O jogador precisa de opções acessíveis e eficientes em métodos de pagamento, para que possa economizar seu tempo e até seu investimento durante sua jornada. No Coolzino Casino, não encontramos muitas opções sendo oferecidas, e poucas delas são acessíveis em nosso mercado de cassino online Brasil.

As seguintes opções em métodos de pagamento são oferecidas no Coolzino Casino: Cartão de crédito (Visa e Mastercard), Transferência bancária (somente bancos internacionais) e Criptomoedas (Bitcoin, Ethereum, Litecoin e Ripple).

Escolhemos o Bitcoin por ser seguro, eficiente e acessível, fizemos depósitos e retiradas no Coolzino Casino, também analisamos o documento de termos e condições na seção de pagamentos. Ao fim de tudo isso, podemos confirmar que não existem tarifas aplicadas aos pagamentos que são feitos dentro do site.

Também é importante dizer que o Coolzino Casino possui um processo de confirmação de identidade obrigatório, o KYC. Este processo pode levar até 5 dias úteis para ser finalizado e apenas os que forem aprovados nele podem fazer suas retiradas no cassino normalmente, são solicitadas imagens de documentos e comprovantes, até uma ligação pode ser feita para o número registrado, e o objetivo é evitar fraudes.

Coolzino Paga mesmo?

Esta é uma pergunta que ainda não pode ser respondida com total certeza, afinal, o Coolzino Casino possui apenas meses de operação sendo um dos novos cassinos e ainda não alcançou uma reputação sólida. Mas, pesquisamos pelo feedback dos jogadores já cadastrados que estão utilizando os serviços e jogos do Coolzino Casino, e não encontramos nenhum relato de calote ou problema grave no pagamento.

Jogos no Cassino Coolzino

Entregar um catálogo de jogos completo, variado e com boa quantidade é responsabilidade de um cassino que queira se manter relevante neste mercado. No Coolzino Casino, este é um dos setores mais completos do site, não encontramos nenhum ponto negativo, catálogo variado e com boa quantidade de jogos.

Slots - Caça-níqueis online

Os caça-níqueis recebem a atenção apropriada no Coolzino Casino, encontramos centenas de títulos disponíveis, com os mais variados temas, versões e tipos. Então, jogamos vários deles, como o Diamonds Power e o Lion Gems.

Crash - Jogos Instantâneos

Os crash games são os novos queridinhos do jogador brasileiro, e o Coolzino Casino sabe disso. Logo na página inicial do cassino já encontramos os maiores desta categoria, o Aviator e o Plinko, vários outros estão disponíveis nesta plataforma.

Cassino ao vivo

Encontramos centenas de salas no setor de cassino ao vivo do Coolzino Casino, a plataforma entrega o que se espera quando o assunto é experiência imersiva de cassino em salas ao vivo, ficamos satisfeitos com o que encontramos.

Coolzino Casino APP

O Coolzino Casino até apresenta um botão que é descrito como “aplicativo do cassino”, mas não oferece um app propriamente, mas sim, um atalho do navegador do celular que vai direto para seu site otimizado. Mesmo assim, podemos afirmar que o Coolzino Casino é um dos cassinos para celular, testamos o site e tudo funcionou bem, com as opções ativas e sem bugs.

Suporte ao Cliente no Coolzino Casino

O Coolzino Casino oferece dois canais de atendimento aos seus usuários, este é feito através do chat ao vivo da plataforma ou através do e-mail no endereço [email protected].

Testamos o atendimento no chat ao vivo que está disponível 24/7 e em português, tivemos nossas dúvidas solucionadas em poucos minutos e classificamos como satisfatório o suporte oferecido.

Segurança e Imparcialidade

Checamos e o site do Coolzino Casino é seguro, possui as ferramentas básicas de segurança de dados. Também analisamos seu catálogo de jogos, e todos os títulos são de provedoras licenciadas, isso significa que foram testados para confirmar sua segurança e imparcialidade.

Coolzino Casino É confiável?

O Coolzino Casino é confiável, encontramos a sua licença e número no site:

CGA – Curaçao Gaming Authority – N° de licença: 5536/JAZ - 164860

Compromisso do Coolzino Casino com o Jogo Responsável

O conteúdo de jogo responsável, assim como o documento de termos e condições, está em inglês. Mas, oferece tudo o que o jogador precisa saber sobre esta política vital no mercado, também, o Coolzino Casino oferece limite de depósito e autoexclusão como controle de conta.

Conclusão

Não podemos afirmar que o Coolzino Casino está entre os melhores cassinos online, ainda tem pontos a serem resolvidos. Mas, é uma boa opção no geral e pode entregar uma experiência positiva de cassino.

Reclamações

Leia as reclamações que outros jogadores deixaram sobre Coolzino Casino. Saiba mais sobre reclamações.

Mostrar todas as reclamações

Enviar reclamação

Coolzino Casino - Payout request getting rejected with no valid reason

Hi, I need help with an issue I’m facing with this casino. I deposited using my Skrill card, and they paid me €2000 to my Luxon IBAN. However, they later started rejecting my withdrawal requests, saying they can’t send the funds to my Luxon account, and asked me to try a different method.

I then tried withdrawing to my Skrill, but that was also rejected. They said I need to make a deposit using Skrill, even though that’s exactly what I did in the first place.

I’m really confused because they had no problem paying me to my Luxon account initially, but then a day later claimed they can’t do that anymore. Then they suggested using another method, only to reject that as well, despite the fact that I originally deposited with my Skrill account.

I’m not getting proper support from them and would appreciate your help in getting this resolved. I have €1300 left on my account.

Resolvido

€1300

Coolzino Casino - Predatory behavior and avoidance of paying out winnings

I am having an issue with the Coolzino website in withdrawing the remaining balance of €915 from my account, even though my account was previously successfully KYC-verified and I already had two successful withdrawals — one of €500 and one of €1,000.
I deposited €300 to their site, managed to reach €2,415, and have so far successfully withdrawn €1,500. However, when I tried to withdraw the remaining €915 from my account 22 days ago, the request was denied and I was asked to reverify my identity, which I did immediately. That verification was completed successfully, and I received confirmation via email.

After that, I submitted a new withdrawal request for the remaining €915, but it was again denied. This time, I was asked to provide proof of deposit and proof of funds (bank statement, proof of winning, or another document showing a source of my income within the last 90 days).
At that time — and still today — I believe such a request was completely unfounded, especially since there is no mention in their Terms and Conditions that these kinds of documents are required as part of the verification process. Such a request would need to be backed by legitimate suspicion of money laundering or other criminal activity. Given the amount of my initial deposit, it is obvious that there was no money laundering or any other criminal activity on my part.
If such procedures were genuinely part of AML protocols, they would have required them before even allowing me to deposit and play — not only after I won.
So I had already been fully verified, completed KYC on my account, successfully made partial withdrawals from my account, and then when I tried to withdraw the rest, they started making unreasonable demands.

They told me via email and chat that this was just standard verification, but what else could they say? They have no legal right to demand documents that directly violate my financial and personal privacy without a valid reason. There is no law that says I must provide a bank statement just because I played and won money on a gambling site.
That’s when I reached out to you with the intention to open a complaint against them, as it was already clear they were only trying to delay or avoid the payout. Their behavior toward users is predatory.
At the time, you declined my request to open a complaint and told me to remain patient and cooperate with the casino. I followed your advice and continued to provide everything they asked for.

Since I am formally unemployed and work in trading, I sent them a list of transactions from my Bybit account covering the last 90 days. After that, I also answered a number of personal questions related to my finances.
Once I provided all that, the last thing they requested — seven days ago — was:
"a proof of ownership document for your crypto-wallet (a screenshot with your e-mail in the cryptowallet visible along with the personal information it's registered to)."

This also clearly shows that their intention is to delay or completely avoid paying the winnings, because if they are requesting this, and I had already sent them information confirming I use Bybit, they must know that Bybit does not allow the creation of a screenshot that displays personal information, wallet address, and email all in one place.
I immediately replied the same day and explained what I am now telling you — that such a screenshot is impossible to create and that they should already know this. Nevertheless, I offered to send what is possible.
Earlier, I had already verified the proof of deposit, where I provided a screenshot of the deposit made to their site from my Bybit account. And I also sent them a screenshot of my Bybit account page where my email address is partially visible (since it cannot be displayed in full). I believe it’s clear that the account belongs to me.

That was sent to them on the same day they requested it — seven days ago — and I haven’t heard from them since. In the meantime, I have sent them two more emails with no reply.
I believe it’s now clear that the site is doing everything it can to avoid the payout. Despite providing everything that was requested of me, they have now completely stopped communicating.
I hope this now meets the conditions for you to open a complaint on my behalf.
I of course have all the evidence for everything I’ve stated — I’ve taken screenshots of all communication with their customer support, and all email correspondence with them has been saved.
And let me just repeat once again: their Terms and Conditions clearly define what is considered part of the verification process, and when I created an account on their site, I did not agree to the kind of verification they later demanded from me. Nevertheless, I went through the process and provided everything they asked for.

Resolvido

€915

Coolzino Casino - Account blocked

Content:

I strongly advise against playing at Coolzino Casino. I currently have around 2400 PLN (approx. €560) in my account, which I am unable to withdraw. My account has been blocked since June 2nd, and I contacted their support team that same day — I was only told that “the case has been forwarded,” with no further details or updates.

I submitted all required verification documents on June 3rd, and today is June 7th — I have still received no meaningful update. All I get are generic responses like “please be patient.” It feels like they are deliberately delaying the process to avoid paying out legitimate winnings.

I suspect the issue may be caused by a VPN running in the background — which I had installed the day before to access another casino. It was unintentional and I had no intention of violating any terms.

To make things worse, the complaint form on the Curacao eGaming website does not work — it only shows an image and there is no way to submit an actual complaint. Coolzino refers players there, but there is no functional dispute resolution system.

This casino is acting extremely unprofessionally and offers no real protection for players.

Resolvido

zł2400

Coolzino Casino - Waiting to get verified for days

Hello;

They asked me for document, after document, after document. I send the the new document that they are asking for, they approve it, and ask for another. And this situation goes for weeks.

They are now asking for documents about transactions from my bank to binance (not related with the wallet that i made the deposits). I sent the documents anyway, been approved, and now waiting for the new excuse not to pay.

They are clearly delaying everything to not pay.

Please, open a complaint.

Thank you.

Carlos.

btw; I have just 700,35€ inside.

Resolvido

€700.35

Coolzino Casino - A long time to withdraw funds

I played at the casino for a few days, and the withdrawal was delayed and not paid.

From May 18, 2025, the first deposit of 268.79 euros was lost, then on May 19, 2026. Another deposit of 358. 41 euros were made, and then the stake was doubled.

I submitted a withdrawal request, but the casino rejected it.

I went to ask customer service, and they said that I needed to have a turnover of three times the amount I deposited, which is 1,881.6, before I could withdraw. I then made a turnover of three times that amount, and my account now has a total of 1,433.18 euros.

I withdrew 1,000 euros, and the account was deducted by 433.19 euros.

The withdrawal has not been processed since May 20, 2025.

I asked customer service, but they did not solve the problem.

They have been delaying it. I hope that the AskGamblers platform can help handle it.

Rejeitado

€1000

Coolzino Casino - My withdrawal is delayed from 5th of April

I've had the worst experience with Coolzino Casino..

I've had delayed withdrawal since 5th April.

I kept chatting with their support, they said they can't do anything and I should wait for more time....and on 17th April they sent me an email saying that I need to provide proof of income....I told them I use my winnings from their casino and other casinos (I provided them with many proofs ), but my withdrawal is still pending...

I feel like they don't want to pay me my money, and I got scammed

Resolvido

€493.57

Coolzino Casino - Constant wealth requests and do not pay

I got a 1139€ win with Coolzino back in March and for the life of me cannot get it from them. I carried out a live selfie, uploaded passport, proof of 2 accounts for deposit and withdrawal, proof of address, proof i have a salary income, over 3 months payslips with statements showing my income received, wealth questionaire completion, lifetime transactions from the account i used to deposit 150€ and each time i get the below email fired at me. I told the Casino numerous times that i opened the account on the 13th March which is outlined on my statement. Source of wealth must show the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months).

Rejeitado

€1139

Coolzino Casino - Delaying payment and giving excuse

Ive deposited several times at Coolzino, never won.
This time i actually did, was offered a 100% bonus with freespins and a 10x max withdrawal = 500 EUR as my deposit was 50 EUR.

I tried using bank withdrawal, not one but twice, both times after 12-24h they were declined with ” Transaction was declined for unspecified reasons. Please try again with an alternative payment method or contact Support for assistance.”

I then contacted support once again, and they tell me to clear my cache and history of my browser, log out and use CHROME, and now the ”bank transfer” has been gone since that, and they have no clue how this could be.

They do nothing to help, not answering emails, no emails from support.
I need to go in chat, and explain everything again and again.

Please help me sort this.

Im attaching some of the answers ive got.

Resolvido

€500

Coolzino Casino - Multiple decline on my withdrawals

Hello.

I've been trying to withdraw 5 times now and they keep declining them.

Every time I contact support they say something new, I don't know what to do...

it feels like they don't want to pay me out or just want to delay the withdrawal so I play and lose the money...

I will Attach their answers below..

Please AskGamblers help me out.

/ M

Resolvido

€173.37

Coolzino Casino - I have been waiting for a withdrawal since Friday

I have been waiting for a withdrawal since Friday, and there has been no progress. According to their regulations, they have 24 hours to approve a withdrawal. When I contacted them via chat, they claimed that it is being reviewed further but couldn't tell me how long it might take. This is ridiculous! I keep asking how long I need to wait, and they disconnect the chat and send me to another consultant who asks the same questions and gives the same answers! Please help me get my money withdrawn!

Resolvido

zł4000

Estatísticas de Reclamações

Resolvido 8

Valor médio $ 794

Duração média da reclamação 0 horas

Resposta média 0 horas

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

7.8/10 ● 4 revisões

Principais avaliações de nossos jogadores

Marko9112

há 1 ano

2/10

large selection of games,
- up to a certain point, the withdrawals were made without any problems, but now, as I see, you can wait for the withdrawal much longer

The casino has not paid me my money since October 30, 2024. Subsequent withdrawals are made on a current basis and the casino seems to have forgotten about that one. It is extremely disturbing because I receive conflicting information about this problem. They claim that they are having a technical problem with the payment of funds. But what's the technical problem if other payments go through without any problems? It's been a week and I still haven't received my money.

Hi there, We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail at [email protected] and put “Askgamblers” in the subject, we will be glad to help you. Best regards, Coolzino Team.

Coolzino Casino há 1 ano

Bastian_S

há 1 ano

9/10

Good portfolio of games and providers to play with. I found absolutely all my favorite games and also discovered a lot of new things. I like everything so far.

Hello! Thank you for your wonderful review! We're thrilled that you're enjoying our site and services. Your feedback is invaluable—it helps us continually improve and enhance your experience. Best regards, Coolzino Team.

Coolzino Casino há 1 ano

Robertson88

há 1 ano

10/10

Fast deposits and quick payment withdrawals. In general, this is a very cozy place for a great time. You don't have to wait for anything, you can just continuously enjoy your favorite games.

Coolzino Casino há 1 ano

Mackenzie-Hudson

há 1 ano

10/10

Overall good casino and interface. At first, I didn't come in often, as there were other favorites, but after a while I completely moved here. I can safely recommend it.