20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Closed my account and took all of my money without any explanation

Dear

I was betting at 20bet casino last 2 months, and there was really no problems.
First there was something about verfication, they asked like too many things to verificate myself - but I sent them all and this was ok.
Even I was succesfully whitdraw about 170 euro on january the 14th.

After that I made several deposits - total around 484 euros (one was 170 euros and the other was 314 euros) - you can check all of it in my screenshots.

In this few days I won about 1600-1700 euros. My tickets were normally classified as won.

I normally put bets after that and suddenly one morning (16.1.2025) I received email that my account was closed and all winning were substracted by the decision of the casino.

They took my winnings and my deposit.

How can this be legal???

They did not give me any explanation, just telling me that decission is final and it is not negotiable.

So please ASKGAMBLERS help me

Cashout gets declined everytime

€1700

Hello guys. Some days ago I deposited around 650 euro on this Casino. I luckily won around 1550 Euro at live roulette and since then I have been trying to get them out. Everytime my request gets declined for various reasons. I uploaded every document that they asked for and they lied to me everytime saying ‘ bank refused transaction ‘. I contacted the bank and there is no problem. Chat Support is telling me to use other methods but none of them works. If I select crypto won't work because this was not the method that I used to deposit. Ultimately using bank transfer, I received an email that the request was accepted but in reality, on the 20bet account the money was sent back and under transaction history was saying that the last request was declined. I don't know what to do anymore. They keep lying to me and avoiding paying what I deserve. Please help me :)

€1550

Estatísticas de Reclamações

Resolvido 63

Valor médio $ 6,824

Duração média da reclamação 3 dias

Resposta média 1 dia

Avalie este cassino

Compartilhe suas opiniões com outros jogadores. Seja o primeiro a avaliar este bônus!

Avaliação do jogador

8.9/10 ● 194 revisões

Principais avaliações de nossos jogadores

Sid001

10/10

The weekend acca booster gave me an extra 22% on top of my payout. I had placed a 6-fold bet on La Liga and Bundesliga games and landed them all. Instead of 12,000 KES, I walked away with over 14,600. It's not often I win big, so that bonus percentage made it even sweeter.

Congrats on the big win! Landing a 6-fold bet is no small feat — glad to hear your payout was even more rewarding than expected. Well played!

20bet Casino há 6 meses

Tasik1982

10/10

Best betting site, hands down. The odds are always competitive, and I’ve never had any shady stuff happen with withdrawals. Turned $20 into $300 last week with a lucky bet on horse racing, still can’t believe it lol

That's awesome — congrats on the big win! We're thrilled to hear you're having a great experience and that everything’s been smooth with your withdrawals. Thanks for the trust — and here’s to more lucky bets ahead!

20bet Casino há 7 meses

swiftoverlord

10/10

Amazing customer service, fast withdrawals if you have all the KYC in order. Many markets and high limits. I'd say it is one of the best bookies I've used.

Thanks a lot for the kind words! We're glad to hear you're enjoying the service, speed, and wide market selection. Having your KYC in order helps keep things smooth. Appreciate you being with us — and we’re always here if you need anything!

20bet Casino há 7 meses

FeMa96

10/10

Good VIP Managers. Quick withdrawal. Good odds and join the Telegram group. Nice events like the Bettors tournament. Saturday reload Bonus. Huge Casino with a lot of Games

Thanks for the great feedback! We're happy to hear you're enjoying the VIP support, fast withdrawals, solid odds, and all the extras like our Telegram group, tournaments, and bonuses. We’re always working to keep things exciting — glad you’re part of it!

20bet Casino há 7 meses

Zhelik

10/10

Been using 20Bet for a while, mostly for sports bets and some occasional slots. You get what you need, but don’t expect someone hovering over you. Placed a bet on a La Liga match, hit a small €110 win, and my withdrawal took about 48 hours. Not the fastest, but no unnecessary delays either. The slots section has some good options—tried Gates of Olympus, and let’s just say Zeus wasn’t feeling generous that day.

Thanks for the honest feedback! Sounds like you’ve had a solid experience overall — glad to hear the withdrawal went through smoothly, even if it took a bit of time. If you ever have questions or need support, feel free to reach out — we’re here when you need us.

20bet Casino há 7 meses

Zildiska

10/10

20Bet is a game-changer! They’ve got amazing promos, fair odds, and a huge variety of bets. I cashed out my first win within 24 hours with zero issues. The interface is clean and easy to navigate, too. Ten stars from me!

Thank you for the awesome review! We're glad to hear your first withdrawal went smoothly and that you're enjoying the promos, odds, and clean interface. We're happy to have you with us!

20bet Casino há 7 meses

leizO

8/10

As a busy man, I don’t have time to waste, but I love winding down with a few rounds of blackjack. 20Bet Casino is a solid choice for that. They’ve got over 5,000 games, including my favourite, Diamond Blackjack by Expanse. The site’s design is clean and professional as well—nothing tacky, which I appreciate. I’ve had some great wins here, and the generous bonuses don’t hurt either. Plus, the customer support is reliable.

The welcome bonus is decent, but not as high as some other casinos. Also, I’m surprised live chat isn’t available in all languages. It’s a bit frustrating since I recommended this site to my colleagues from different countries.

Thanks for the great feedback! We're glad 20Bet fits into your routine and that you’re enjoying the game selection, design, and support. We appreciate your notes on the welcome bonus and live chat — we’ll share that with the team!

20bet Casino há 7 meses

Valentin001

10/10

Been around the block with betting sites, and this one feels like a well-built German car—nothing flashy, but dependable. Placed a bet on a Bundesliga match, won $85, and my cashout hit my account within 36 hours. Pretty smooth. The live casino section is solid too—tried Lightning Roulette, and while I didn’t hit the big multipliers, at least I wasn’t stuck waiting on my withdrawal. The site itself is easy enough to navigate, but some promos could be a bit clearer. Could use more loyalty perks for returning players—right now, it’s mostly about new sign-ups.

Thanks for the thoughtful review! We’re glad you’re enjoying the reliability, fast payouts, and live casino experience. Your points about promo clarity and loyalty perks are well taken — we truly value returning players, and your feedback helps us improve. Appreciate you being with us!

20bet Casino há 7 meses

Levshi007

9/10

I’ve tried a bunch of betting sites, and this one is easily in my top three. The odds are super competitive, and I love the variety of sports they offer. Live betting works seamlessly, and the cash-out option has saved me from losses more than once. Highly recommend for any serious bettor!

Thanks so much for the awesome feedback! We're honored to be in your top three. Great to hear you're enjoying our odds, sports selection, and live betting features — and that cash-out is working in your favor! Wishing you continued success with your bets!

20bet Casino há 8 meses

VinkiDi