Withdrawal pending long time

On 22 December I made a deposit at Winmaker Casino. I made a 50$ deposit using an e-wallet from Neteller I also used a 200% deposit bonus with a 40xB wager. After completing the wager I had over 6000$ in my account but due to the max cash out rule from the bonus, I was able to withdraw 5000$, I knew that up front and was still very happy to make a huge withdrawal from a 50$ deposit. Until that point, it had been a great experience.

I made sure to send all the documents to verify my account and that was completed very quickly. But then the problem started, for some unknown reason Neteller didn't show up for me in the withdrawal section. I asked chat support about this and they told me to wait.

I have had the same issue with other casinos, so I thought I could just do a minimum deposit with Skrill requested a cash out to Skrill, and also sent documents to verify my Skrill account. Again that was verified quickly within minutes and also got an email from the casino saying my account had been fully verified.

And then from that point, nothing has happened, of course, I am not able to see what is going on from the casino side. I have contacted chat support several times and always get the same response, we are actively working hard on your casino please wait. I wrote an email to support for two days and never got a response. The only emails I get from the casino are promotions emails with more deposit bonuses.

So unfortunately a great experience with a great casino with many slots, and fair RTP, I did during the wager get my biggest win ever on a casino 5000$ with a 1$ bet on a Crystal Ball from provider Gamomat. I only play a few times a month never seeing it as a way to make money, but just doing it for the entertainment of course always hoping maybe one day the big win will hit for me. For me the 5000$ win is almost two months of salary, so one of the best experiences on a casino for me turned into a frustrating experience.

Maybe I am just impatient and maybe it is because of the Christmas holidays they work a bit slower. So apologize for that, but from my point of view I don't understand why it hasn't been solved yet. So I hope some help from AskGamblers might speed up the process.