Reclamação #10 Vegasino Casino

Closed my account for no reason without further notice

Por dr3adlock46

há 11 meses

I made a deposit. Clean deposit. It took a day for the deposit to arrive at the casino due to a system fault. So I lost the 110% bonus that was available.

After a day, the deposit arrived, and the system activated another bonus without asking. I immediately canceled the bonus, without touching any of my balance.

Then they required me to wager once my balance to be able to withdraw. I did that, and I ended up with +750€ profit. Total 900.

I asked for withdrawals, and today, without further notice, I was informed that my account is permanently closed, and I have never received the money.

I can also attach the chat transcript I had with the support agent.

I repeat, I didn't do one spin while they auto-activated my bonus. I canceled it, and since they required to 1x wager I wagered it.

So they just stole 900 euros.

Cassino em disputa Vegasino Casino

Motivo Pagamento negado

Valor €900

Discussão

AskGamblers

• Support Team

há 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dr3adlock46

há 11 meses

Withdrawals finally processed. I know the only reason Vegasino replied and tried to be fair,and so what they had to do in first place, is only because of the AskGamblers complain section. That's why I want to thank you . Without this site, every player is a possible victim of the unfair tactics of the "casino administration".. I don't know if the account is unfrozed but I don't care. Never gonna trust them again.

dr3adlock46

há 11 meses

I attach screenshots of the last withdrawal that was processed. Back in April.So, I was verified.. also If I had access to my payments history in your casino I could also attach this. Anyway, I've sent the required documents. Shall I wait for my withdrawals then?

Vegasino Casino

• Representative

há 11 meses

Dear dr3adlock46,

We would like to clarify that your account was not previously verified. As part of our standard procedure, your account was temporarily reopened to allow you to upload the required documents for verification.

Although the documents have not yet been uploaded, we have already sent you an email detailing which documents are needed to complete the verification process. Please submit these as soon as possible.

Once your account is successfully verified, there will be no obstacles to processing your withdrawal.

Thank you for your cooperation and understanding.

Best regards,
Vegasino Team

Raio-X do Vegasino Casino

Resolvido 16 / 16

Valor médio $2,413

Duração média da reclamação N/A

Resposta média N/A

Vegasino Casino Reclamações

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