My game froze during a free spins bonus round on Boom Bang. I had close to 100 or more spins already, at least 34 more to go, I was only up around 76$ while wagering 1$. That's when it froze, I tried to relaunch the game but nothing, this was over a week ago now. All I get is the providers launch page when I try to load the game up but nothing happens.
I've contacted live chat several times over the course of the week, and all they keep telling me is to wait some hours. Every time, just wait, just wait. I requested my case be escalated to the tech team the second day in, but was told they don't have one. Last time I spoke to live chat I was told they were escalating my case to upper management, but again I have heard nothing back. I'm done waiting, I told them I was filing a complaint against them, I feel that more than a week is more than enough time for them to show or tell me something, anything about my case, but they haven't, and nothings changed at all.
I'll provide the last screen I seen before I couldn't load the game anymore, as I took a screenshot of it before trying to relaunch. Another of the providers launch page that is the only thing shown when I try to get into the game, as well as my bet history, and what that shows .