Reclamação #1 Qbet Casino

Funds not received

Por stian t.

há 1 ano

So I deposited with crypto with xrp 19/06/2024 17:42 to Qbet. Played and won 4000nok I wanted to withdraw. Had to add my adress and tag to manage to click withdraw. A few hours later I got a mail that said it was processed so I assumed I would have the funds. After I checked my wallet it was nothing there so I contacted qbet and they said they had sent it.

My wallet adress is:< removed >

They provided me with

Hash ID: < removed >

Link to blockchain: < removed > where u can see they sent it.

Heres the problem if you check here: https://bithomp.com/explorer/aa0192c14f71ec95e987c95f312f1e8654be53604c7bd9396f71b49c03c9f9b5

They sent it to my adress but without a tag. So they did a mistake sending it to my adress without a tag therfor it didnt come to my account it went to binances account. So they said i had to talk to binance to retrive my funds.

I went and did a lost funds recovery via binance the 21 of june and it got completed the 25. Instead of it coming to my wallet binance sent it back the same way they got it. So my funds got sent back to qbet (screenshot added)

Here is the blockchain transaction that binance sent it back to qbet: < removed >

So my case is qbet sent it to my adress without a tag so it didnt get credited to me. Then i made a retrive lost funds with binance and it completed and sent back to qbets wallet. I contacted qbet with a mail and on chat the 25 june (screenshot added)

They said they are checking it out and it would take 24-48 hours to get a reply. After 48 hours and onwards I've been countless times on chat and they keep saying allow 24 more hours go etc. Feels like they are dragging it out over and over again.

Cause it was their mistake and i feel now that its gone 9 days and I still dont have my funds and they dont seem to try fix this quickly is weird to me. So i had no other choice to open a complaint here with askgamblers.

Hope my case is understandable and you guys can help me. Thanks in advance.

Cassino em disputa Qbet Casino

Motivo Pagamento atrasado

Valor kr4000

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

stianzn2k

• Noruega

há 1 ano

Thanks askgamblers. Have gotten my funds now.

Raio-X do Qbet Casino

Resolvido 4 / 7

Valor médio $3,048

Duração média da reclamação N/A

Resposta média N/A

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