Oshi Casino - Account closed and no explanation

RESOLVIDA

Informação da reclamação

Cassino em disputa

Oshi Casino

Valor

€ 5000

Postado em 23 de setembro de 2024

Hi - I have an account at Oshi casino. Fully verified, no bonuses ever. Made over 10 deposits and withdraws no problem.

Suddenly my account is blocked when I try to log in and I get an email saying they have "decided" to close my account!!! No explanation just they have made a decision.

I ask for details but customer support is ghosting / not responding to me. My balance is approx EUR 5000 but I cannot be exact because I cannot get into my account. Screenshots attached.

AskGamblers - please help with this casino, they have a Certificate of Trust but this is not trustworthy :(

Postado em 25 de setembro de 2024

Hi Dear Player and AskGambler Team!

The case above has been reviewed by our team. The player has been suspended due to our team's suspicions that the player was using prohibited strategies for playing in the casino. The player has been referred for verification to the game provider.

As of now, the verification has been completed, and no suspicious activities on the part of the player have been found. The player will receive all of his winnings.

Oshi Casino Team.

Postado em 26 de setembro de 2024

Thank you for your response, and for confirming that my winnings are legitimate and will be paid.

However, I have had a withdrawal pending since 20 September and this has still not been processed. When will I receive my winnings?

AskGamblers
Postado em 27 de setembro de 2024

Dear Oshi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 30 de setembro de 2024

Dear all,

This complaint has been reopened as per Oshi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 30 de setembro de 2024

Hi Dear Player and AskGambler Team!

As we can see, the player had 2 pending withdrawals. For now both of them are processed and should be received by the player to his account.

Oshi Casino Team.

Postado em 2 de outubro de 2024

Funds received. Complaint resolved.

Thank you AskGamblers, and goodbye Oshi Casino x

AskGamblers
Postado em 2 de outubro de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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