We would like to inform you that withdrawal requests may be subject to delays due to checks on the identity of the customer, the account balance, as well as on the source of the funds. In this sense, the Company reserves the right to postpone the execution of the payment until all the verification procedures and checks indicated in the Terms and Conditions have been successfully completed.
Your verification was required recently and we are waiting for the documents to be provided. Today we have sent the reminder for the documents list again, just in case. As soon as the account is verified, the withdrawal will be processed.
We kindly invite you to contact us via Live Chat or via the e-mail address suppor[email protected]alinacasino.com providing all the details you believe may be useful in relation to your verification, we will do our best to help you!