Reclamação #1 JVSpin Casino

Dinheiro sumiu

Por Ednei

há 3 anos

Fiz um depósito pix e simplesmente não caiu na conta,já tem 7 dias,já entrei em contato com suporte,já mandei imail,já conversei pelo telefone, simplesmente manda esperar e esperar,o dinheiro já saiu da minha conta, tenho todas comprovantes,e ninguém resolve só manda esperar e esperar,nunca resolve

Cassino em disputa JVSpin Casino

Motivo Valor não creditado

Discussão

AskGamblers

• Support Team

há 3 anos

Caro @Ednei,

Por favor, informe-nos se há qualquer atualização sobre a sua reclamação em andamento. Caso falhe em responder dentro do prazo estipulado, vamos considerar o seu caso resolvido e,consequentemente, ele será encerrado.

Por favor, tenha em mente que, de acordo com os termos e as orientações de uso do AGCCS que você aceitou ao realizar cadastro e usar o nosso sistema de reclamação, é obrigatório fornecer o nível necessário de assistência e cooperação durante o processo e atualizar as informações dentro do prazo concedido.

Obrigado por sua cooperação.

JVSpin Casino

• Representative

há 3 anos

Yes, I've received the ID information. Thanks

What amount of deposit didn't show up on the account? Can a player send receipts for a deposit that has not arrived in the player account?

AskGamblers

• Support Team

há 3 anos

Caro JVSpin Casino,

O nome de usuário e e-mail registrados pelo jogador no casino pode ser encontrados na notificação de e-mail enviada automaticamente pelo nosso sistema de reclamação. No entanto, nós acabamos de enviar esses dados manualmente, por meio de uma mensagem privada. Por favor, confirme se os dados foram recebidos.

Lembre-se que, caso falhe em responder dentro do prazo estabelecido, iremos considerar o caso como não resolvido e, consequentemente, será encerrado.

Obrigado por sua cooperação.

Caro @Ednei,

A Equipe de Reclamação do AskGamblers solicita que você mantenha sua reclamação devidamente atualizada e esclareça o valor total do(s) pedido(s) de retirada(s).

JVSpin Casino

• Representative

há 3 anos

Good afternoon

Please specify your player's ID. And I will be grateful if you send receipts, I will try to solve the problem as soon as possible

Raio-X do JVSpin Casino

Resolvido 3 / 5

Valor médio $10,982

Duração média da reclamação 6 dias

Resposta média 1 dia

JVSpin Casino Reclamações

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the answer is still same > We are sorry you are facing this issue. But don't worry, we're here to help. We have forwarded the issue to our specialists.

So okay, its all about specialist and specialist.

After 15 days, at 23th september they told me that "Unfortunately, my withdrawal request was unsuccessful, and the funds were automatically returned to your gaming account. We recommend that you try to make another withdrawal request"

Then when i made another withdraw request, they say that "that it can not be used because the deposit and withdrawal methods is not match"

What?

After long confirmation here and there. They finally accepted my other request at 24th (this time worth IDR 5.257.000 or $317) and said that " If the funds are not credited within 24 hours, please get back in touch with us and we'll look into the issue"

From 24th september until now i keep asking them through emails and the answer is still the same. Their specialist are working on the issue!!

Unbelieveable. Here i am feeling hopeless and disgusted.

This is the first time in my online gambling history that i've encountered such issue.

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My withdrawal is delayed since June 3rd

Hello, AskGamblers community,

My gaming id is 519387747.

I created a withdrawal request of 31640 INR through the Airtm wallet method on 03 June 2023 on JVSpin casino.

They said that the e-wallet method usually takes 24 hours for the withdrawal to be processed. They told me that please come back after 24 hours if the withdrawal is not processed. Now more than 5 days are gone but my withdrawal is not been processed till now.

I contacted customer care and they said that:

"Dear customer,

Our specialists are currently working on your issue. Kindly wait for the reply.

" . They don't even reply properly on chat and on mail. Their customer service is very pathetic.

Please help me to get my withdrawal.

I have sent you the withdrawal screenshot and mail chat, please check.

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Deposit of 8000 INR is still not credited

My casino name is Nitish <surname removed> and gaming id is <data removed> and registered email id is <data removed>.

I deposited 8000 INR through UPI by paykassma method in 9040074474@upi in bank upi id that is given in this casino payment page on 28 Feb 2023 and Transaction UTR number is <data removed>.

Unfortunately My transaction had gone pending because of my bank issue. but I submitted my deposit request. but today on 1 March 2023, My transaction has been successful.

I confirmed with my bank and It said that money has been transferred to given upi ID. I have submitted my complaint to casino but it said that your request is in process. and also they did not reply through mail.

I have sent you pending payment and then successful payment screenshot and chat screenshot please check

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