Reclamação #49 iWild Casino

Withdrawal delayed for 5 days

Por Visialbo

há 2 anos

Hi!

I made a withdrawal 5 days ago on the iWild casino and the amount is still pending!!

They haven't even scheduled my withdrawal!

2 other withdrawals I made the same day they scheduled them in separate days on 5 5-day window instead of transferring them once!

So as u guys can see those people play with their players and use those ugly tactics so people can get bored waiting and play that money!

I have emailed the support and economy but they do not answer

Cassino em disputa iWild Casino

Motivo Pagamento atrasado

Valor €360

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Visialbo

há 2 anos

Hi! The ammount was 340 euro 160 euro and the last 200 euro!

AskGamblers

• Support Team

há 2 anos

Dear @Visialbo,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Visialbo

há 2 anos

hi! after many mails i got my withrawals done! but i think this trick with those casinos delaying money so people play the withrawals instead of waiting long times to get their money it have to be stoped! if they take ur money directly from ur deposits so have also the withrawals be fast , we talk money is not joke !! someone must make an article about this phenomen of delaying wins on players!! thx

Raio-X do iWild Casino

Resolvido 53 / 53

Valor médio $3,214

Duração média da reclamação 9 dias

Resposta média 2 dias

iWild Casino Reclamações

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Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

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6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

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