Reclamação #46 iWild Casino

iWild Casino not paying after 9 days

Por Peter T.

há 2 anos

I made KYC 10 days ago.

Got my first win of 1200 eur on 31st of March. I made withdraw of 3x 400 eur. After now 9 days only 2 withdrawals were completed.

I won again 3 days ago, made withdrawal of 400 and 298 eur and still waiting for these to be completed.

Yesterday I won 800 eur, wanted to make withdrawal and it says that limits are reached... but it is not.. the limit is 1200 eur/24 hour /20000 eur/month.

They are saying all the time that they are working on it and financial department is responsible for this. I am afraid I will not get my money, but when you make deposits they do not complain.

Please help me get my 400 +400 +298 + 400 + 400 winnings from them.

Cassino em disputa iWild Casino

Motivo Pagamento atrasado

Valor €1098

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

iWild Casino

• Representative

há 2 anos

Dear PEROLORD and ASKGAMBLERS,

We have relayed all the information to our Finance Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

iWild Casino Representative

perolord

• Eslovenia • 1 Avaliações

há 2 anos

Update.

Atm all 3 are completed at the same time.

So i could make new and last one of 400 eur.

So this case is completed, i belive this from today will be completed next week.

Ty for help.

perolord

• Eslovenia • 1 Avaliações

há 2 anos

I got 1 completed... but still, story continues...

Withdrawal 7.4. of 400 eur - not completed
Withdrawal 7.4. of 298 eur- not completed
Withdrawal 10.4. of 400 eur - not completed
Balance 400 eur - i can not make withdraw, before 1 is completed...

Enclosed please find some screens. This casino is first i have these problems in 15 years. So huuuge huuuge red flag.

Raio-X do iWild Casino

Resolvido 53 / 53

Valor médio $3,214

Duração média da reclamação 9 dias

Resposta média 2 dias

iWild Casino Reclamações

Veja todas as reclamações deste cassino

Delay of KYC verification

KYC verification is taking way too long to complete and like many others I have had to resort to submit my complaint here in order to get things moving (just read all the other complaints, it's the only thing that gets things resolved otherwise they will just stall till the end of time and many players will lose patience and lose their winnings).

Basically started with April 10, requested a withdrawal of 286 euros, (why did it let me when I hadn't done KYC yet?) anyway they emailed me same day and said that ; that the withdrawal is paused and that I gotta complete KYC but they actually cancelled the withdrawal not just paused it (thus making it possible for a player to play with the balance while kyc is being worked on) , then I sent them all the stuff on april 13, then they wanted more so I sent more on april 16 then on april 17 they said;

Dear Player,

Your documents have been successfully received and sent for review. We appreciate your patience and understanding while we process your verification. You will be immediately informed via email as soon as there are any updates.
Thank you for your cooperation.

Best regards,
KYC Team
iWild Casino

and then nothing since then.. and cant request a withdrawal at all...
and then on april 23 I sent an email to kyc team and they didnt reply at all..
live chat just says; I think they are dealing with a large number of requests.

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They closed my account and dont want to pay 500 USD

They closed my account and never planned on paying me my 500 USD i spoke with them in chat and they said my withdrawal will be processed shortly I should have looked closer at the reviews I emailed them and support chat they said no KYC was needed but possibly but they never even gave me. A chance to verify

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They refuse to give me my money

They canceled my withdrawals 5 days after, without notifying me.

I had to send them a message to support to tell me about the KYC.

They requested that I complete KYC. I've sent them all the requested documents, as Passport picture, a copy, and a selfie holding it in front of their website.

6 days pass, and they dont send me an email or contact me. I text their support again, and they say they want my selfie again. I've sent them multiple selfies with all visible, clear, and correct.

After 3 days, I tried to contact them to see where we are. No one answers me. I've tried multiple devices and browsers, and they blocked me in their live chat.

Also note that I've never received any email or been contacted by their KYC team, and they tell me they sent me an email, but I only receive multiple offer emails from them and nothing from the KYC team.

Now that I have no way to contact them since they blocked me through their live support, I have to add my complaint here, so please help me get my money.

I have 1120 euros in the account

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My funds suddenly disappeared from their website. 788 usdt (689 eur)

Website is iwildcasino. I have contacted their customer support and no one seems to care or to be helpful.

4 days have already passed. Apart from the chat I have also emailed them to their support department as mentioned in the last screenshot I have attached. I have received no answer.

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