GGbet Casino - Non payment and unspecified payment time frame

Dear Lawrence Muhoja,

Thank you for reaching out and sharing your concerns. We understand that waiting for a withdrawal can be frustrating, and we appreciate your patience.

As outlined in Clause 8.3.1 of our terms, the processing time for withdrawal requests varies based on the procedures required to comply with regulatory standards and our internal policies. Each transaction is reviewed individually, and processing times may differ. These measures are essential to maintain the security and integrity of all financial operations. Additionally, periodic checks may be conducted to verify transaction details.

Please rest assured that your withdrawal request is being processed in accordance with our security procedures. As soon as the transaction is successfully completed, you will receive the full amount.

We appreciate your patience and understanding. If you require any further assistance, please do not hesitate to contact our support team.

Best regards,

GG.BET Team

I would like the support team to at least give an average payment time frame for customers. That seems an issue too. I just can't get an estimate no matter how many times I ask. The issue here is uncertainty in payment time frame. Some complaints in this site have stated months in pending payments. If you could provide an average time frame then it'd be less stressful for me. I had to bring this issue here to possibly avoid waiting weeks or months to get paid.

We understand your concerns regarding the uncertainty of the payment time frame, and we appreciate your feedback. Unfortunately, we cannot provide an exact timeframe for withdrawals, as the process is not automated. Each transaction undergoes an individual review, and the processing time depends on various factors, including security checks and compliance with internal and regulatory requirements.

However, please rest assured that you will successfully receive your withdrawal, just as you have with your previous transactions. Your funds are safe, and we appreciate your patience while the process is completed. If you have any further questions, feel free to reach out to our support team.

Best regards,

GG.BET Team

Fine then. I'll be patient. I would like to let Ask Gamblers know that I'm willing to wait until the 24th of this month, March , which would be exactly one month since I made the initial withdrawal attempt. That's a long enough time frame for payment processing.

Thank you for your patience and understanding. We truly appreciate your cooperation as we complete the necessary processing of your withdrawal. Please rest assured that we are handling your request in accordance with our standard procedures and security protocols.

If you have any questions or need further assistance in the meantime, feel free to reach out to our support team. We appreciate your trust and will do our best to ensure a smooth resolution.

Best regards,

GG.BET Team

To the Ask Gamblers Support team :

If you read this then please don't close this complaint thread yet as the matter is still ongoing and I've agreed with GGBET to wait until the 24th of March for the issue to be resolved.

Thank you for keeping us updated. We acknowledge your agreement to wait until the 24th of March for the resolution of this matter. Please rest assured that we are monitoring the situation, and we appreciate your patience. If you have any further concerns in the meantime, feel free to reach out.

We remain committed to resolving this case and ensuring a smooth process for you.

Best regards,

GG.BET Team

Still unpaid. Keep the thread open.

We have checked, and we can confirm that the payment has not gone through yet.

Please rest assured that we are actively monitoring the situation and following up to ensure it gets processed as soon as possible.

We truly appreciate your patience and understanding, and we’ll keep you updated on any progress. Let us know if you have any further questions!

Best regards,

GG.BET Team

Still unpaid. No news from the support team on the app. It's been 3 weeks now. The 24th is one week away.

We can confirm that your transaction is still being processed. Please rest assured that we are actively monitoring the situation. At this point, the best approach is to wait for the transaction to be completed, as it can be credited at any moment.

Our team is closely following up to ensure everything proceeds smoothly.

If there are any questions, please don't hesitate to contact our support chat.

We appreciate your patience and understanding.

I'm still unpaid. At this point I don't think GGBET will beat the deadline that we agreed upon. This is the worst experience ever in my betting history.

Greetings , I have finally been paid off by GGBET. The attached screenshots show the transactions made. I would therefore ask the Ask Gamblers Support team to close this compliant. I would also like to thank the GGBET support team for their co-operation throughout this ordeal. Thank you all.

Dear Lawrence Muhoja,

We are happy to hear that you have received your funds! As we mentioned before, everything was set to be processed successfully—it just required some time to complete.

We truly appreciate your patience throughout the process—it means a lot to us. Your cooperation and understanding were invaluable, and we’re grateful for the opportunity to assist you.

Wishing you all the best, and if you ever need any further support in the future, don’t hesitate to reach out. Have a great day!

Best regards,

GG.BET Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.