Reclamação #101 GGbet Casino

Non payment and unspecified payment time frame

Por lawrencemuhoja

há 1 ano

Transaction ID | ce34b42e-a1e6-4015-b9b3-1cfd8c735b22

Withrawal amount | $ 292.94

Hello, Ask Gamblers,

I've been trying to withdraw my money from GGBET since the 24th of February.

After the prerequisite KYC procedures and having my account fully verified, I expected an instant payment like they do in almost every other bookie. It's been way too long by standard industry practice.

I have been going through online reviews of the site and realized payments can be delayed for even months at this bookie. I've talked to customer service numerous times, and I keep getting the same canned answers requiring me to be patient, and for that reason, I have to file this complaint just so they're aware in case they plan on not paying me.

I have lost all confidence in getting my money.

Below is a screenshot of the pending withdrawal.

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor $292.94

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

GGbet Casino

• Representative

há 1 ano

Dear Lawrence Muhoja,

We are happy to hear that you have received your funds! As we mentioned before, everything was set to be processed successfully—it just required some time to complete.

We truly appreciate your patience throughout the process—it means a lot to us. Your cooperation and understanding were invaluable, and we’re grateful for the opportunity to assist you.

Wishing you all the best, and if you ever need any further support in the future, don’t hesitate to reach out. Have a great day!

Best regards,

GG.BET Team

lawrencemuhoja

há 1 ano

Greetings , I have finally been paid off by GGBET. The attached screenshots show the transactions made. I would therefore ask the Ask Gamblers Support team to close this compliant. I would also like to thank the GGBET support team for their co-operation throughout this ordeal. Thank you all.

lawrencemuhoja

há 1 ano

I'm still unpaid. At this point I don't think GGBET will beat the deadline that we agreed upon. This is the worst experience ever in my betting history.

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

GGbet Casino Reclamações

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I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

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GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.

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They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

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I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03

I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

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Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

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Transaction ID 169c8961-14e5-4c89-bc58-e7c2b9432d5b

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