Reclamação #1 GGbet Casino

GGbet not processed my withdrawal USD 472

Por Laila J.

há 4 anos

Hi Askgamblers,

I was playing regularly into GG.bet casino last one month but never won any after lost several deposits. Last week I gave it another try and finally I cashed out $472 successfully. After that I have sent them tons of documents as they requested. But still now I didn't get paid withdrawal amount $472 into my Skrill account. Most of the times site is unreachable, I have provided relevant screenshots regarding my issue. Could you help me please?

Best Regards,

< full name removed >

Cassino em disputa GGbet Casino

Motivo Pagamento atrasado

Valor $472

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that GGbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

GGbet Casino

• Representative

há 1 ano

Dear AskGamblers Team,

Thank you for reopening the complaint and for your cooperation.

Dear REME,

We regret to inform you that your account has been permanently blocked due to violations of our site's rules.

Initially, a verification of identity was requested in your account. During this process, transactions are temporarily suspended for security reasons. During your communication with our support operator, you informed that one of the transaction details used on the site does not belong to you, which is a violation of section 8.3 of our rules.

Furthermore, our anti-fraud department has identified that you have been operating multiple accounts simultaneously on our site. This action is a serious violation of our game rules, specifically section 5.5.

As a result, your account has been permanently blocked. This decision is final, and there will be no possibility of reinstatement or withdrawal of funds, as stipulated in our rules. You were informed about the fact of blocking and the reasons by our support service, both in online chats and by mail.

If you have any further questions or need more details, please let us know.

AskGamblers

• Support Team

há 1 ano

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of GGbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

reme

• Bangladesh

há 4 anos

GG.bet casino now blocked my user account and their site right after submitted complaint. They are not communicating through email, totally ignoring my withdrawal issue. I have played there with good faith that's why deposited numerous times. But after won good amount they don't want to pay and blocked my user account.

Dear GG.bet casino rep, if you don't let me play into your casino then fine. But why you don't processing my withdrawal amount $472 into Skrill account where my account was verified successfully? That's my money won taking risk of my hard earning many. So, when you will process my withdrawal request?

Raio-X do GGbet Casino

Resolvido 68 / 68

Valor médio $3,232

Duração média da reclamação 8 dias

Resposta média 1 dia

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Account details:

< personal information removed >

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b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

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3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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