Reclamação #3 MalinaCasino

Extremely slow withdrawals

Por fortuna123

há 8 anos

I registered at malinacasino.com a week ago and had an early winning. I requested a withdrawal of 1800 euro to my bank account, and since it was a friday I expected the financial department to be back monday and then a verification process etc. The money got transferred back to my account and an email from finance telling me to split the withdrawal into parts of 200. I did, and suddenly the money was back in my account telling me to withdraw using the same method that I deposited with. Fair thing. Its now monday.

I sent them all they requested and I got an email saying that my account was verified. Then suddenly, all the money is transferred back again telling me to split it into parts of 200 euro - again.

Then - they start completing one withdrawal of 200 each day. I am aware that marina casino has some withdrawal limits pr week, but this whole process shows that malinacasino either is using a stallment strategy or does not have the necessary funds to complete withdrawals if you would be so fortunate to win.

Cassino em disputa MalinaCasino

Motivo Pagamento atrasado

Valor €1800

Discussão

AskGamblers

• Support Team

há 8 anos

Dear @fortuna123,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

MalinaCasino

• Representative

há 8 anos

Dear Erik,

Thank you for your kind reply.

Following up on your question regarding splitting of the withdrawal, we would like to assure you that this is our standard procedure when paying out large winnings. We do this for security reasons in order to prevent certain types of cheating that happens in casino practice. Moreover, splitting large sums of cash eases international transactions from the side of processing which helps us to work efficiently as an international casino available worldwide.

Please expect you withdrawal schedule soon, and be sure that all of your winnings will be paid out fully.

Sincerely yours,

MalinaCasino Administration

fortuna123

• Noruega • 1 Avaliações

há 8 anos

Hi

Thanks for your response. I have not received any detailed payout schedule.

And thats kind of the problem - why would you need to split customers withdrawals into portions? That only means that you have liquidity problems.

In the term and conditions, which I am sure you know that absolutely no one reads, it says that there is some withdrawal limits pr month according to your VIP status. It says nothing about your practice of splitting withdrawals into detailed payment schedules.

As I am sure that you are covered by your terms and conditions anyway, this is just not the way to attract new players. This is far below the standards of the high quality casinos out there.

Erik

MalinaCasino

• Representative

há 8 anos

Dear Erik,

First of all, we would like to congratulate you with your winning! We are glad you’ve enjoyed our Casino and received positive emotions playing at our Malina Casino.

According to Terms and Conditions under which our Casino operates, the withdrawals are proceeded by the Financial department after the user’s account is fully verified, which you have successfully accomplished. The Financial department operates strictly in accordance with cash withdraw limits mentioned in Terms and Conditions.

Please be sure that your winnings will be fully paid out to you within the period of time mentioned on our site.

At the moment, all your withdrawal requests are composed correctly, so please expect your detailed payout schedule later today.
Also please notice that you may follow up on your withdraws on the profile page of your account.

In case you have any further questions, please do not hesitate to contact us by e-mail or via LiveChat.

We wish you a pleasant day!
Malina Casino Team

Raio-X do MalinaCasino

Resolvido 48 / 50

Valor médio $3,998

Duração média da reclamação 8 dias

Resposta média 2 dias

MalinaCasino Reclamações

Veja todas as reclamações deste cassino

Withdrawal pending since 19 May 2026

I am submitting this complaint regarding a delayed withdrawal from Malina Casino.

On 19 May 2026, I requested a withdrawal of 1,000 NOK (Transaction ID: 1ce79df7-a3ba-4985-9ctt-ac8676f1ea14). As of today, the withdrawal is still marked as "Under Review."

At the time of submitting this complaint, I also have an additional balance of 12,199.83 NOK remaining in my casino account. I intentionally requested only a small withdrawal first in order to test that the withdrawal process was functioning correctly before requesting a larger amount.

I have contacted the casino by email and through live chat several times. However, I have only received generic responses stating that my case is under review with priority. I have not received any explanation for the delay or any estimated completion time.

Furthermore, the casino has never requested any KYC or verification documents from me. I am fully willing to provide any identification or verification documents immediately, but I cannot do so unless they ask for them.

I have acted in good faith and fully cooperated with the casino. I respectfully request that Malina Casino either inform me of any outstanding verification requirements or process my withdrawal without further unnecessary delay.

I have attached screenshots of my pending withdrawal and copies of my communication with customer support.

69h Restantes

kr1,000

Account closed and remaining 70000 HUF confiscated

Dear AskGamblers Team,

As suggested by the moderator in my previously resolved case, I am opening this new complaint regarding a separate issue with Malina Casino withholding my remaining funds.

Right after the casino paid out my initial 27,985 HUF withdrawal, they immediately closed my account and disabled my ability to withdraw. I still have a legitimate remaining balance of 70,000 HUF in the account.

I contacted Live Chat today, and the agent (Ada) confirmed that my account was closed due to an "administrative decision" and that they are withholding my money. They refused to provide any reason or justification for this.

This is a clear case of wrongful account closure and confiscation of funds. I am attaching the screenshots of my 70,000 HUF balance, the restricted withdrawal error, and the full Live Chat transcript.

I request the AskGamblers team to assist me in forcing Malina Casino to pay out my remaining 70,000 HUF balance.

Best regards,

József

Resolvido

Ft70,000

Withdrawal pending 11 days

Dear AskGamblers Team,

I requested a withdrawal of 27,985 HUF via Litecoin on May 3rd, 2026. According to the transaction details (ID: db718c9c-2c77-4fe6-a60a-f011a2de06e8), the request has been stuck in "Under Review" status for over 11 days.

I have contacted Live Chat several times, but they only provide generic template responses and cannot explain the delay. I also sent a formal email to their support and complaints department to resolve this matter internally, but I have received no response at all.

Thank you for your help in advance!

Regards,

Jozsef

Resolvido

Ft27,985

7 days waiting for my funds

I have been waiting on funds for 7 days.

They hit me with an email telling me they need documents, but my account says I’m already verified.

Dragging this out, I just want my money, and I’m more than willing to send whatever they need, but there’s no option.

Fake replies from the live support chat all week, with the hopes of getting funds, and just getting shut down

35h Restantes

$26,000

Repeated withdrawal cancellations

I am submitting a complaint regarding MalinaCasino due to repeated withdrawal cancellations.
I requested two withdrawals of 500 EUR each (total 1000 EUR). Both withdrawals were cancelled exactly on the final day of the stated 3-day processing period.
The casino explained both cancellations as being caused by a “payment provider issue”. However, this explanation is not valid because:
I used the same payment method as for my deposits
The issue occurred twice in a row
Each cancellation happened exactly on the last processing day
This clearly indicates a pattern of intentional delay rather than a technical issue.
Additionally, I have previously experienced the same situation with this casino. At that time, my withdrawal was delayed and only processed after I submitted a complaint on AskGamblers.
At the moment:
My withdrawals are repeatedly cancelled
I am receiving only generic responses from support
No clear explanation or timeline is being provided
I believe the casino is intentionally delaying my withdrawals.
I request:
Immediate processing of my total withdrawal of 1000 EUR
No further cancellations or delays
A clear explanation for the repeated cancellations
I am ready to provide any necessary information if required.
Thank you.

Resolvido

€1,000

Delayed withdrawals and account restrictions EUR7200 unpaid

I am submitting this complaint regarding ongoing issues with delayed withdrawals and recent account restrictions at Malina Casino.

I currently have a balance of approximately €7200, which I have been attempting to withdraw. My last successful withdrawal was around 1 month ago, and since then I have experienced continuous delays without any clear resolution.

Recently, my account has also been restricted, preventing both withdrawals and deposits. This has effectively blocked access to my funds entirely.

I would like to highlight the following:

I have complied with all Terms & Conditions
I have not received any clear explanation for the delays or restrictions
Customer support has only provided generic responses and no timeframe for resolution

Despite multiple attempts to resolve this directly with the casino, the issue remains unresolved, and I am unable to access my balance.

This situation is highly concerning, as it appears that my funds are being withheld without valid justification or transparency.

What I am requesting:
Immediate review of my account status
Removal of account restrictions
The three active €500 withdrawals that I have been waiting on for a month to be processed

I am willing to provide supporting evidence, including screenshots of my balance, withdrawal attempts, and communication with support.

I kindly request AskGamblers’ assistance in resolving this matter, as I have been unable to reach a solution directly with the casino.

Não resolvido

€7,200

Withdrawal not process

I am filing a formal complaint against Malina Casino for systematically delaying my withdrawals in violation of their own Terms and Conditions.

Account Information:

Current Balance: $18,312.10 NZD (INCLUDING PENDING WITHDRAWAL)

Current Withdrawal Requests (3 pending as allowed by their system):

Withdrawal Amount Date Requested Days Pending

#1 $500 March 7, 2026 6+ days

#2 $1,000 March 8, 2026 5+ days

#3 $500 March 11, 2026 2+ days

Important Context:

Malina Casino has imposed a $1,000 daily withdrawal limit and a maximum of 3 pending withdrawals at any time. I am following all their rules—I have submitted the maximum allowed withdrawals and am waiting my turn in their queue. Despite this, they have violated their own processing timeline.

The Violation:

Malina Casino's own Terms and Conditions, Section 6.15, clearly states:

"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

My oldest withdrawal (March 7 AND 8 ) is now PASSED 3 DAY DEADLIN, This is a clear, documented violation of their own binding Terms.

What I Have Done to Resolve This:

Followed all their withdrawal rules (daily limits, 3-pending maximum)

Contacted live chat multiple times

Received emails from support agents Meddy and Froy who admitted "apologize for the delay" (attached)

Sent a formal complaint to [email protected] as required by their Section 13.4

Waited patiently but took no action

Evidence below (can provide upon request):

Screenshot of Section 6.15 from their Terms

Email correspondence with Meddy and Froy admitting the delay

Screenshots showing my $18,312 balance (INCLUDING 3 WITHDRAWAL REQUEST)

Screenshots of my 3 pending withdrawal requests with dates

Copy of my formal complaint sent to complaints@

Screenshot of Section 13.8 showing Malina directs players to AskGamblers for external dispute resolution

My Demand:

I demand the immediate processing and payment of all my pending withdrawals. I have a total balance of $18,312.10 that I have legitimately won. I have a clean 8-month playing history with over $30,000 in deposits and some withdrawal as well, and I have not violated any bonus or account terms.

Why AskGamblers Should Intervene:

I have already reviewed AskGamblers and found multiple resolved complaints against Malina Casino, including:

A €26,000 case that was RESOLVED

A €500 case with the exact same "3-day policy violation" that was RESOLVED

Malina Casino has a documented history of delaying withdrawals and only paying after external pressure. I am following all their rules—daily limits, 3-pending maximum—yet they refuse to honor their own 3-day processing commitment. I am asking for the same resolution other players have received.

Confirmation:

I confirm that:

I have read the AGCCS guidelines

I have not violated any casino terms

I have not played while waiting for these withdrawals

All evidence provided is genuine

I am following all their withdrawal rules (limits and 3-pending maximum)

Thank you for your assistance.

Regards,

Resolvido

$18,322

Pending Withdrawal 3232 EUR

Hello AskGamblers Team,

I am submitting a complaint regarding my pending withdrawal from MalinaCasino.

Withdrawal amount: €3,232.15

Date of request: 22nd [month], 2026

Withdrawal type: multiple transactions (3×€500 daily limit)

Current status: “Under Review” / pending for several days

I have contacted MalinaCasino support multiple times, and their responses have been repetitive, confirming that the withdrawal is being processed but providing no concrete timeline. I have attached screenshots of my account status and all correspondence with support.

I am ready to provide any required documents for verification to facilitate a faster withdrawal. I kindly request your assistance in resolving this issue as soon as possible, as the delayed payout is causing serious concern.

Please note that I have also informed Casino Guru about this situation.

Thank you very much for your help. I appreciate any support you can provide to ensure that my winnings are processed promptly.

Resolvido

€3,232

Withdrawal Malina Casino

I would like to file a complaint against Malina Casino regarding an unpaid withdrawal.
I requested a withdrawal on last Thursday (date: …), however, the payment has still not been processed or received.
I have contacted the casino several times regarding this issue. Unfortunately, I did not receive any clear or helpful information about the status of my withdrawal.
Moreover, I have now been blocked from using the live chat, which makes it impossible for me to communicate with the casino’s support team.
This situation is very concerning, as my withdrawal remains unpaid and the casino has restricted my access to customer support instead of resolving the issue.
I kindly ask AskGamblers to investigate this case and assist me in receiving my rightful withdrawal.
Thank you for your help.

Resolvido

Ft45,000

Malina Casino Payment declined and the process is taking too long

Hello, I have made a few deposits on the website. I won 2709,9 euros and after that I tried to withdraw some winnings on the website. I contacted the customer service and they told me that everything should be OK related to withdrawal. The customer service contacted KYC-team because the website declined my withdrawal. The KYC-team first said that everything should be fine and I should take out my winnings (proof picture). And they told me that everything should be fine (I have a photo -proof). I made the second withdrawal attempt and it was declined again and I was upset because they declined the second time my withdrawal attempt. I contacted the chat again and then KYC-told me to send some documents (basically they changed their mind - not needed before and they wanted). Then KYC-team asked me to send some documents and to verify my account. I sent all the documents that they wanted. I think it is not acceptable when it takes more than three weeks to verify my account. I sent one of the documents 18.12.2025 via email and the relevant team is still processing the file.

I think it is not OK when the website first informs me that everything should be OK and KYC-team confirmed that earlier (proof picture). After two withdrawal attempt the website wants to have verification. I sent those documents and it has taken more than two weeks to verify them. Hopefully, the Askgamblers can help to solve this case! I have linked some pictures where you can see the process and chat history.

Resolvido

€2,710