Nao consigo veficiar

As said before, they didn't give me any answers for months and now they're talking about a block. Neither on chat or via email nothing was said about it. There is a balance of 3 thousand reais in the account and I sent new documents for verification and the analysis remains "in progress" on the website (I still have access to the account).
Regarding verification, the following sequence occurred:
1- I registered my address without the street number, just the street name, by mistake.
2- I sent a first proof of residence that had the correct number and requested a change in the profile to add the number to verify correctly.
3- Ditobet told me that I would need to prove my previous address, without a number, to change my profile.
4- Initially there was no such document without a number, but I obtained a new document with just the street name to complete the verification of the address registered in the profile and sent it on march 18th.
5- This document was not approved or rejected, as stated at the beginning of the message ("in progress").
I believe that I have sent the document correctly and there are still several other ways to prove identity so that there is no blocking of the account and loss of funds, as I have not committed any fraud, and I am completely available for any way to complete this step, but nothing was suggested by the website and my new document was not analyzed.
I am waiting for a solution that will allow me to continue using the site and obtain the balance values.
Thanks!

Caro Ditobet Casino,

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Obrigado por sua cooperação.

Dear all,

Please note that the account in question was blocked as a result of a failed KYC procedure (address verification).

KInd regards,
Ditobet

Caro Ditobet Casino,

Por favor, informe-nos se há qualquer atualização sobre a sua reclamação em andamento. Caso falhe em responder dentro do prazo estipulado, vamos considerar o seu caso não resolvido e,consequentemente, ele será encerrado.

Obrigado pela cooperação.