CryptoLeo Casino - Closure of account and confiscating of funds without explanation

Hello!

Thank you for bringing this matter to our attention.

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card, or denial of some payments made creating two or more accounts other types of cheating or becomes bankrupt in the country of their residence, the Company reserves the right to terminate such account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.

The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.

Best Regards,
CryptoLeo Casino

Dear CryptoLeo Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

Thank you for reaching out to us regarding this matter.

We would like to assure you that our team is currently working diligently on gathering all the requested information, including detailed explanations, relevant facts, and supporting evidence related to the player's activity. Additionally, we will include the applicable casino and promotional terms that we believe have been breached.

Once the information is fully compiled, we will provide it to you promptly via the provided email address: suppor­­t@­a­s­kg­­amb­­le­r­s.com.

We appreciate your patience and understanding as we work to ensure that the response is thorough and comprehensive. Please rest assured that we are fully committed to resolving this matter as quickly as possible.

Best Regards,
CryptoLeo Casino

Hello Cryptoleo thank you for responding. Looking forward to resolving this matter.

Dear all,

Thank you for being so patient while we are gathering the information.

Our team is currently working on providing the information, we will be back with an update as soon as possible.

We remain at your disposal.

Cryptoleo Casino

Dear AskGamblers Complaint Team,

Thank you for your patience.

We have sent an email with the requested information, please check it.

Let us know if you have any further questions.

Best Regards,
CryptoLeo

Hello AskGamblers Complaint Team,

If you have any questions or if something is unclear from my side of the issue, I am happy to assist and respond to all inquiries. I am confident I have done nothing wrong and maintain that my money was unfairly and unethically confiscated.

Dear Coiners,

Thank you for being so patient.

We are currently working the solution out with Askgamblers representative, soon you will be updated with the decision.

Best Regards,
CryptoLeo

Dear all,

Thank you for being so patient.

Our team is working to provide the requested information, as soon as there is an update we will update you here.

Thank you for being so understanding.

Best Regards,
CryptoLeo

Hello Cryptoleo representatives,

I am providing an update to ensure that the complaint will not be rejected. While I appreciate your team’s efforts to resolve this issue, I must admit I am both disappointed and surprised by how long it is taking. It has now been two weeks since I filed the complaint.

Dear Coiners,

Thank you for being so patient.

We have sent you an email requesting credentials for a bank on which you wish to receive your refund, please reply .

We are looking forward to hearing from you.

Kind Regards,
CryptoLeo

Hello Cryptoleo,
I will respond with the information ASAP. Just updating so the complaint will not be marked as solved yet. I will reply to the email with the requested information today in the evening. Hopefully, this issue will be resolved soon.

Dear Coiners,

Thank you for responding.

We are still waiting for the credentials, once they are sent we will start processing the refund.

We are looking forward to your reply.

Best Regards,
CryptoLeo

Dear @coiners,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello AskGamblers Complaint Team,

CryptoLeo has emailed me, stating that they have initiated the refund process. Once I receive the refund for the full value of my account, I will let you know.

Dear Coiners,

Thank you for responding.

Please let us know once you receive the refund.

Best Regards,
CryptoLeo

Hello everyone, CryptoLeo has now refunded my money, and the issue is resolved. I would like to thank the AskGamblers team for providing a platform to present my case.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.