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Played with a bonus and won $25 . Used it to play and I eventually hit the jackpot of 50,000. I’ve made multiple deposits so far with this casino going on 6 months. I only requested $500 to start and it was approved. After that everything changed I reached out in live chat for update. No one responded. A few days later chat agent said Monday I will get payout . This was also said in a email from support who was responding to my email. Monday nothing happened. Few days later live chat ignored me . One agent responded, said they would check and see . He immediately disconnected and never returned. Following weeks no response until Austin responded. Said he will check came back offered a reversal bonus then left the chat and never came back and never provided any info on the status of my payout. Then until now ignored on live chat. 2nd email from support saying payment soon still nothing and still being ignored by eurobet. I still can’t believe their behavior. I feel like it’s intentional to get me upset so I can be unprofessional and rude so they can take my winnings for bad behavior. I have a degree in Hospitality Management so I know better.
Can you help me get some answers about my payout and my current balance

I have made several deposits with this website with only 1 $500 withdrawal in over a year playing.. On August 16th 2024 I won $1,000 while playing. I submitted a payout request on that day. It is now almost 2 months later and I still have not received my payout.

The payout is still in "requested" status. Every time I reach out to chat I either get ignored or I get told "technical issues you'll get it soon," "I have to talk to my manager," "the finance team is processing it" or "you'll get it soon." Nothing has changed in 2 months and they still continue to advertise "instant withdrawals on bitcoin."

I have sent over 40 emails to their support and customer support emails. On Oct 2nd, I finally received a response from their support email saying they are processing the payout and I should receive it in 24-48 hours. Of course, after 48 hours I never received it. When I followed up via chat I talked to "christopher" who said they "have a lot of withdrawals to process and I'll receive it soon." I followed up via email on the 5th, 6th, and 7th (today) and the only response I received was from Grace (customer support) saying they're working on it but didn't give me any kind of timeline.

I have screenshots of the withdrawal still pending and all of the times that I was promised when I'd receive it.

This website is the biggest scam. Stay away.