ZodiacBet Casino - No deposit money and no-one is there to help or answer

Dear ZodiacBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per ZodiacBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers,

We are contacting you regarding player JOGIS787 and his case on your platform. The player had a deposit of €100 which was not credited to his gaming account within the expected timeframes.

We can confirm that although the above-mentioned deposit was delayed, it was successfully approved. We were in constant communication with the player, and he was informed once the deposit was available in his account.

If you have any further questions or require additional information, please do not hesitate to contact us.

Best Regards,

ZodiacBet Casino

Dear @jogis787,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint. 

Thanks in advance for your cooperation.