VulkanVegas Casino - Deposit not credited been 5 days now


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Vulkan Vegas Casino


₹ 2000

iamthesandy India
Publicado el 18 de marzo de 2024

On the 12th made a depo using UPI and the money got debited from my account and the payment gateway said rejected. They told me to wait for 24 hours would get it back to your account nothing came. Contacted next day told sent screenshot of time of payment and payment method and bank statement I sent it. Again next day asked the same thing send it again the screen shot and the bank new statement.

This is the second time its happening first time the same thing happenned it took 4 days for them to credit it to my account now this is the second time and have too keep asking them and the answer they give is -

Thank you for waiting. Your request is still being processed. It can take from several hours to several days. You will be notified of the result by email.

If they cannot process the payment correctly then why provide a payment gateway that has errors am sure am not the only one having issues with this. My account has been kyc passed as well and now its the 6th day waiting for the deposit to come into my account. I want to play on their site but scared again where another payment will get stuck and have to be running behind them everyday.

my id - 55624145

Publicado el 18 de marzo de 2024

Dear @iamthesandy,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

iamthesandy India
Publicado el 18 de marzo de 2024

thanks for you reply.
There is only 1 disputed payment that has not been credited till now.
i have attached the image proof.
i have already sent their chat/support my statements and the payment screenshot every single day so they can check.

iamthesandy India
Publicado el 18 de marzo de 2024

i have attached my bank statement to date from the date from the payment made to them as well
TO TRANSF­ERU­PI/­DR/­407­291­129­915­/AJAY
you can use this code to find the transaction - 407291129915

iamthesandy India
Publicado el 18 de marzo de 2024

payment got credited today. well thanks for the work. if they had done this earlies would not have an issues. make a post here and voila money comes into the account. thanks very much and keep the job up supporting people :)

Publicado el 18 de marzo de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vulkan Vegas Casino Quejas

  • 13 de 13 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 2,277 USD Importe medio

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